7 of 7 2nd Line Support Engineer Jobs in the City of London

My client a leading MSP in the City of London are looking for an experience ' 2nd Line Support ' to join them on a permanent basis. The 2nd Line Support Engineer will be responsible for providing support to customers for the more complex and challenging tickets. You … change, knowledge, and configuration management. This candidate MUST have experience working for an MSP previously and must be someone who is very customer centric and people orientated. Job Title: 2nd Line Support Salary: £35,000 - £40,000 Location: London (5 Days Onsite) Job Type: Permanent Start: ASAP Required Skills and Experience: Proven Experience in Managed … Services: Demonstrated ability to support multiple clients within a B2B environment In-depth knowledge of networking protocols (TCP/IP, DNS, DHCP) and configurations (VLANs, VPNs, firewalls) ITIL Framework Proficiency: Practical application of ITIL principles to streamline IT operations Cloud Expertise: Hands-on experience with Microsoft 365 (E3, E5, EMS) and Azure IaaS Proficiency in core Microsoft services More ❯

2nd Line Support Engineer MSP - Central London Up to £40,000 We’re working with a growing MSP based in Central London looking for a capable and confident 2nd Line Engineer with strong networking expertise. You’ll be the go-to escalation point for 1st Line … on businesses' infrastructure across London and further your career while doing it - we want to hear from you. Key Responsibilities: Act as the primary escalation point for 1st Line Engineers, resolving technical issues efficiently and thoroughly Troubleshoot and support a wide range of environments, with a strong focus on networking infrastructure Support Microsoft … quality customer service Use ConnectWise (or similar PSA/RMM tools) to manage tickets and monitor systems Mentor junior engineers and contribute to ongoing service improvements Key Requirements: Previous 2nd Line experience within an MSP environment, supporting multiple clients Strong networking skills - solid understanding of DNS, DHCP, VPNs, configuring, routing, switching, and hands-on experience with Meraki More ❯

2nd Line Engineer Location: London (onsite) Salary: Up to £45,000 per annum We are currently looking for a dynamic and skilled 2nd Line Engineer to join our client’s small but growing team based in London. This is a standalone IT support role where you will be … will be a key part of the team and will ensure smooth day-to-day operations by providing support to users at all levels. Key Responsibilities: Provide 2nd line support to all employees, both onsite and remotely. Manage and maintain a range of technologies, including Active Directory, Windows Server, Entra ID, Office … Ensure IT systems and networks are maintained, updated, and secure. Collaborate with the wider team to meet deadlines and deliver on operational requirements. Key Skills and Experience Required: Proven 2nd line support experience with strong troubleshooting abilities. In-depth experience with technologies including: Active Directory Windows Server Entra ID Office 365 Exchange Server Firewalls and More ❯

2nd Line Support Engineer London, 4/5 days onsite £30,000 - £40,000 MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering to SLA thresholds for incidents, requests, and problems. Offering technical maintenance and support for all IT hardware and software used by end users. … comprehensive diagnostics with end users to facilitate ticket resolution and project completion. Performing regular maintenance and patching of infrastructure, endpoints, and servers. Acting as an escalation point for support calls from different support tiers, ensuring timely and well-managed escalation and resolution processes. Onsite technical support that will require the capability to confidently and More ❯

2nd Line Support Engineer Contractor to join a fantastic Creative Agency located near Angel, Islin gton Train Station . This is an on-site role, Monday to Friday, providing essential support to over 200 users. The Role: As a key member of the IT team, you'll be the first point … of contact for all face-to-face and remote end-user issues. Your responsibilities will include: Providing comprehensive 2nd line support, resolving a wide range of technical issues for over 200 users. Identifying opportunities for IT process improvements and efficiency gains. Managing staff accounts and access permissions. Conducting IT inductions for all new starters. About … Networking essentials: WAN/LAN/DNS Slack & Zoom administration Jamf (for Apple device management) Support for Adobe Creative Cloud applications If you're a proactive 2nd Line Engineer with a passion for creative environments, we'd love to hear from you! To Apply: Please submit your CV outlining your relevant experience. More ❯

your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from McGregor Boyall Consultant - Infrastructure, Cloud & DevOps at McGregor Boyall 2nd Line Support Engineer London, 4/5 days onsite MSP The role: Effectively managing workload and prioritising multiple open tickets simultaneously while adhering … Full-time Job function Job function Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at McGregor Boyall by 2x Get notified about new Second Line Support Engineer jobs in City Of London, England, United Kingdom . London, England, United Kingdom 3 weeks ago City Of London, England, United Kingdom … United Kingdom 1 week ago London, England, United Kingdom 7 months ago London, England, United Kingdom 1 week ago IT Support Engineer with 1st and 2nd Level Support London, England, United Kingdom 2 days ago London, England, United Kingdom 3 weeks ago London, England, United Kingdom 2 weeks ago London, England, United Kingdom More ❯

Desktop Support Engineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills is required to provide onsite deskside technical support for a multi award-winning Managed Service Provider based in the City of London. SALARY: £34,000 per annum + with up to … invited on to the next stage of the interview process. JOB OVERVIEW We have a fantastic new job opportunity for a Desktop Support Engineer/2nd Line Technical Support Technician who has good IT troubleshooting and user facing skills. Working as an onsite Desktop Support Engineer/… 2nd Line Technical Support Technician you will work at a dedicated client site throughout the week providing face-to-face technical support. When you are not scheduled to attend site you will work alongside the IT Helpdesk/Service Desk Team providing remote support to customers. This is an exciting opportunity to join More ❯