4 of 4 2nd Line Support Engineer Jobs in the North East

This isn’t just another service desk role. You’ll join a well-established MSP that supports education and small business clients across the UK, delivering high-quality support with a personal touch. Based in their newly expanded Hartlepool office, you’ll become a key part of a close-knit team that values curiosity, communication, and getting things … a broad tech stack, solving problems properly (not just closing tickets), and being part of a team that supports each other, you’ll feel right at home. As a 2nd Line Support Engineer, you’ll be the go-to person for escalated issues from the 1st line team, owning the resolution … devices (macOS, iPads) PowerShell scripting and mobile device management (MDM) Autotask and Datto stack (RMM and backup tools) You’ll Thrive Here If: You’re already working in a 2nd Line role, or you’re a confident 1st Line engineer who’s ready to step up and take on more ownership. You’ll More ❯

this job and more exclusive features. Direct message the job poster from iO Associates - UK/EU Over 5 years of experience placing talent with exciting IT & Engineering opportunities. 2nd Line Support Engineer - Up to £30,000 + Benefits Location: Newcastle-under-Lyme Office: 4 days per week | Full-Time | Permanent Are you … a capable and motivated 2nd Line Engineer looking to join a tech-driven company where your input genuinely makes a difference? If you enjoy solving complex problems, working directly with clients, and getting involved in a variety of technologies, this could be the ideal next step in your career. iO Associates has partnered with forward … Information Technology Industries Technology, Information and Internet Referrals increase your chances of interviewing at iO Associates - UK/EU by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Stoke-On-Trent, England, United Kingdom 3 weeks ago Stoke-On-Trent, England, United Kingdom 3 weeks ago Newcastle-Under-Lyme More ❯

NRG is thrilled to be partnering with a well-established and rapidly expanding MSP in their search for a skilled 2nd Line Support Engineer. This role offers a fantastic opportunity to deliver outstanding technical support to a growing customer base. Our client is experiencing a significant period of growth and is dedicated to … fostering a dynamic and ambitious work environment, with a strong focus on the professional development of their team. Responsibilities: Deliver advanced technical support to clients, addressing and resolving a wide range of issues up to second-line level, encompassing Microsoft technologies and VoIP systems. Offer on-site support to troubleshoot and resolve technical challenges … external partners. Take an active role in project delivery, including the installation and configuration of servers and networks to meet client requirements. Continuously provide insights and feedback to support the improvement of technical processes and service delivery. Log and analyse escalated issues, ensuring comprehensive resolutions are implemented to prevent recurrence. Essential Skills and Experience: Proficient in Office More ❯

Job Title: 2nd Line Engineer (Temporary, Full-Time) Location: Gateshead Hours: 8:30am – 5:00pm, Monday to Friday Contract: Temporary We're representing a client seeking a skilled 2nd Line Engineer for a full-time temporary position. You'll act as a key escalation point for 1st Line support, resolving more complex technical issues and contributing to knowledge-sharing across the team. The ideal candidate will be confident handling technical escalations, identifying areas for automation and improvement, and ensuring a high-quality customer experience throughout. You’ll work closely with remote engineers and specialist teams, with strong communication and documentation skills being essential. Key … service and represent IT as a value-add partner Identify opportunities for improvement and automation Support customer meetings when required Requirements: 1–3 years’ experience in a 2nd Line role Strong knowledge of: Windows OS (client/server), Active Directory, Group Policy Office 365, Teams, SharePoint, Microsoft Exchange Networking protocols (DNS, DHCP, TCP/IP More ❯