1 of 1 2nd Line Support Jobs in Tyne and Wear

Job Title: 2nd Line Engineer (Temporary, Full-Time) Location: Gateshead Hours: 8:30am – 5:00pm, Monday to Friday Contract: Temporary We're representing a client seeking a skilled 2nd Line Engineer for a full-time temporary position. You'll act as a key escalation point for 1st Line support, resolving … experience throughout. You’ll work closely with remote engineers and specialist teams, with strong communication and documentation skills being essential. Key Responsibilities: Resolve technical issues escalated from 1st Line Support Collaborate with remote and specialist teams on complex problems Provide regular ticket updates and maintain thorough documentation Deliver excellent customer … service and represent IT as a value-add partner Identify opportunities for improvement and automation Support customer meetings when required Requirements: 1–3 years’ experience in a 2nd Line role Strong knowledge of: Windows OS (client/server), Active Directory, Group Policy Office 365, Teams, SharePoint, Microsoft Exchange Networking protocols (DNS, DHCP, TCP/IP More ❯