1 of 1 IT Analyst Jobs in Tyne and Wear

with the wider infrastructure teams helping to define support requirements and improvements to service across Compute and Storage services. Act as a technical support analyst within the team for complex support issues and critical situations in the owned technology areas. Assist in improving the Compute & Storage services, propose and … services. Understand the critical needs of the business and escalate urgent issues to minimize the impact to the business and employee productivity. Ensure the IT solutions we deliver comply with Mott MacDonald standards, policies and any regulation; this includes adhering to our internal governance. Candidate Specification Degree or equivalent … relevant qualification in an IT related discipline or relevant industry experience. Knowledge of basic software, networking, and hosting concepts. Excellent verbal and written English communication skills. Experience in a service desk support role, ideally working to SLAs. Experience in administering and operating enterprise infrastructure environments, with Microsoft Technology stack More ❯