2 of 2 2nd Line Support Jobs in the North East

About the Role: I am looking for an experienced 2nd Line IT Support Engineer to join a growing IT team, providing advanced technical support across a modern Microsoft-based environment. This role is responsible for managing escalated incidents, resolving complex technical issues, contributing … Support and mentor junior members of the IT team What I'm Looking For: Essential At least 3 years' experience in a 2nd Line IT Support or similar role. Strong customer service and stakeholder management skills. Experience managing incidents against service levels ...

global rollout of hardware and software and would be well suited to those with previous experience in end user computing/2 nd Line IT support. This is a 3-month contract, with potential for extension, depending on the status of the project. Apply now for an immediate … during system integration and migration processes Logging, tracking, and resolving support tickets via the corporate ITSM platform; escalating complex issues to 2nd/3rd line teams Troubleshooting Virtual Machine (VM) access and virtualised application issues for end users Basic network diagnostics and escalation ...