1 to 25 of 40 2nd Line Support Jobs in the West Midlands

Support Analyst, Support Engineer, 2nd line, Office 365, Active Directory, Hybrid, COR7256 We’re looking for a 2nd line Support Analyst to join a pioneering organisation, working on a hybrid basis. This is a great opportunity for an … experienced 2nd Line Engineer looking for a new challenge, or a 1st/2nd Line Engineer ready to take the next step in their career. The Support Engineer Role The Support Engineer will join a busy service desk, supporting over … users across the UK. Working within a Microsoft environment, the Support Engineer will provide 2nd line technical support to over 50 sites, troubleshooting desktop, server, and network issues. This is a varied position suitable for a dynamic 2nd line Support More ❯

Support Engineer, 2nd line, MSP, COR7188 Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative Support Engineer, 2nd line, MSP, COR7188 3 days ago Be among the first … applicants Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative If you are a keen, enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to … the Support Engineer will provide a true support service to approximately 850 users across multiple sites in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft More ❯

Help Desk Specialist/2nd Line Technical Support Specialist Help Desk Specialist/2nd Line Technical Support Specialist This range is provided by ARCA. Your actual pay will be based on your skills and experience — talk with your recruiter to … learn more. Help Desk Specialist/2nd Line Technical Support Specialist - Permanent Location: Birmingham/Tyseley ARCA Resourcing is proud to be partnering with a well-established and industry leading company in their search for a 2nd Line Technical Support … effective solutions are delivered. This position is key in maintaining a high standard of customer satisfaction and technical service delivery. Key Responsibilities: Deliver second line support and issue resolution for software and hardware enquiries. Respond to user queries via phone, email, and ticketing systems with a More ❯

2nd Line Support Engineer Coventry – Up to £30,000 Managed Service Provider Are you a 2nd Line Support Engineer looking to step up in a thriving and supportive MSP environment? A well-established Managed Service Provider based in Coventry is … looking to add a confident and capable 2nd Line Engineer to their growing support team. With over 15 years in the industry, they’ve built a solid reputation for delivering high-quality IT services to a broad range of clients, and they’re now looking … for someone to grow with them as they continue to expand. What you’ll be doing: Providing 2nd Line support across a variety of customer environments Working with Microsoft technologies, including Windows Server, Azure, Office 365, and Active Directory Managing and troubleshooting backup and disaster More ❯

Social network you want to login/join with: Public Cloud 2nd Line Support Engineer, stoke-on-trent col-narrow-left Client: Node4 Location: stoke-on-trent, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 31.05.2025 … starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer you will provide the customer facing interface for support queries, while also working in conjunction … of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first class support to our More ❯

Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market leading Law Firm … tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and maintenance tasks/activities as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Where technical responsibilities dictate … point Enterprise deployment technologies - device pre-boot configuration, booting devices running device build sequences (Microsoft SCCM, Microsoft MDT) Desktop Support Analyst/2nd Line Support Analyst More ❯

Social network you want to login/join with: Desktop Support Analyst/2nd Line Support Analyst, Birmingham Client: DGH Recruitment Location: Birmingham, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 05.05.2025 Expiry Date: 19.06.2025 Job Description … Desktop Support Analyst/2nd Line Support Analyst I have an exciting new opportunity that has become available for a Desktop Support Analyst/2nd Line Support Analyst to work for a market-leading Law Firm … set (ITSM Remedy) to provide accurate and timely updates to all allocated Incidents and Service Requests, following the agreed standards. Performs relevant technical support and maintenance tasks as required by Change Management, Incident Management, Problem Management, Service Request Management, and IT projects. Coordinates with internal support More ❯

Social network you want to login/join with: 2nd Line Support Engineer, stoke-on-trent col-narrow-left Client: Lucid Support Services Ltd Location: stoke-on-trent, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views … Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 2nd Line Support Engineer London | 2 Months | Start ASAP | DBS | Inside IR35 We're currently recruiting for an experienced 2nd Line Engineer to join our customer on a short term contract. This role … is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions. Role Responsibilities : 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc. Support Apple macOS & iOS devices, ensuring seamless integration. MDM Administration, Device More ❯

starting out in your career or looking to progress as an industry professional, Node4 has a place for you. About the role As a 2nd line support engineer, you will provide the customer-facing interface for support queries, while also working in conjunction … with 1st and 3rd line teams to provide a cohesive experience for clients. You will be required to update customers on all stages of support calls, from logging, research, action plan, escalation to resolution, and if required, timely escalate to 3rd line. An excellent line of communication must be upheld at all times with team members and clients to ensure the highest level of customer service. Overall, our 2nd line support engineers are the focal point of our managed services team providing first-class support to our More ❯

Social network you want to login/join with: 2nd Line IT Support Engineer, Shrewsbury Client: Location: Shrewsbury, United Kingdom Job Category: Other - EU work permit required: Yes Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 Job Description: 2nd Line IT Support Engineer – Horsham - £35,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Area: Horsham Interviewing Immediately – Please apply ASAP! A market-leading client is looking to add a 2nd line support engineer to join their dynamic IT … such as Office 365, Azure, and Server 2022. The Senior Management Team believes in developing professionals and providing exposure to all lines of support and various projects. This is an outstanding opportunity for an IT professional to advance their career! Personality is key. We are looking for someone More ❯

to work on a Microsoft Digital transformation? Want to grow your IT career? Are you a proactive, friendly Desktop Support Engineer/2nd line Support Engineer, with strong Microsoft desktop/EUC support experience? Do you like to learn? My client … to support operational efficiencies aligned to their exciting growth plans. Based at their central London offices, you will be responsible for the 2nd line, desktop support, for numerous sites across central London. You will be working on the support and resolution … and your career - lots of opportunity to learn! Ideally you will have the following skills/experience: At least 12+ month's experience of 2nd line/desktop support Experience of supporting Microsoft packages (MS Office 365, Endpoint, Exchange, Windows 10 & 11) Strong LAN/ More ❯

Oscar Technology has partnered with a leading MSP in the Staffordshire area to recruit for a skilled 2nd Line Support Engineer to join their team - this is a hybrid position. Job Description As a 2nd Line Support Engineer, you will … smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 2nd/3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and More ❯

Social network you want to login/join with: col-narrow-left Client: Lucid Support Services Ltd … Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 2nd Line Support Engineer London | 2 Months | Start ASAP | DBS | Inside IR35 We're currently recruiting for an experienced 2nd … short term contract. This role is fully onsite, will require impeccable customer service skills accompanied by strong experience of supporting Microsoft Solutions. Role Responsibilities : 2nd line support experience of: Windows 10/11, M365, AD, Azure, etc. Support Apple macOS & iOS devices, ensuring More ❯

2nd Line IT Support Engineer – Horsham - £35,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Location: Horsham Interviewing Immediately – Please apply ASAP! A market-leading client is looking to add a 2nd line support … The Senior Management Team fully supports professional development and encourages working beyond your comfort zone. You will gain exposure to all lines of support and various projects. This is an outstanding opportunity for an IT professional to advance their career! Personality is key. We are seeking someone with More ❯

Social network you want to login/join with: 2nd Line IT Support Engineer – Horsham - £35,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Location: Horsham Application Notice: Interviewing Immediately – Please apply ASAP! A market-leading client is … looking to add a 2nd line support engineer to their dynamic IT department. They work with the latest technologies such as Office 365, Azure, and Server 2022. The Senior Management Team fully believes in developing professionals and not just working within your comfort zone. You … will gain exposure to all lines of support and various projects. This is an outstanding opportunity for an IT professional to advance their career! Personality is key. We are looking for someone with the right attitude, a thirst for technology, and a drive to succeed. Please apply now More ❯

Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 3 Posted: 04.06.2025 Expiry Date: 19.07.2025 col-wide Job Description: 2nd Line IT Support Engineer – Horsham - £35,000 - Hybrid After Probation! Role: 2nd Line IT Support Engineer Area: Horsham Interviewing Immediately – Please apply ASAP! A market leading client are looking to add an 2nd line support engineer to join their every dynamic IT department. They work with the latest technologies such as Office 365, Azure and now Server 2022. … Management Team fully believes in developing professionals and not just working within your comfort zone. You will get exposure to all lines of support and various projects. This is an outstanding opportunity for a IT professional to catapult their IT careers! Personality is key. We are looking for More ❯

Social network you want to login/join with: 2nd Line IT Support/White Glove Service, shrewsbury col-narrow-left Client: Eutopia Solutions Location: shrewsbury, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry … Date: 19.07.2025 col-wide Job Description: 2nd Line IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional … to join their London team. This team provides onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over 20% last year. This More ❯

Social network you want to login/join with: 2nd Line IT Support/White Glove Service, telford col-narrow-left Client: Eutopia Solutions Location: telford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry … Date: 19.07.2025 col-wide Job Description: 2nd Line IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional … to join their London team. This team provides onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over 20% last year. This More ❯

Social network you want to login/join with: 2nd Line IT Support/White Glove Service, worcester col-narrow-left Client: Eutopia Solutions Location: worcester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 04.06.2025 Expiry … Date: 19.07.2025 col-wide Job Description: 2nd Line IT Support/White Glove Service – Professional Services environment We are partnering with our client, a Global Professional Services organisation, as they look to recruit an experienced 2nd Line IT Support professional … to join their London team. This team provides onsite IT support to users and guests in their City of London office. A leader in their sector they have been proud to announce that they further increased their multi-billion dollar global revenue by over 20% last year. This More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, wolverhampton col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking to … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, coventry col-narrow-left Client: Location: coventry, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, worcester col-narrow-left Client: Location: worcester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, telford col-narrow-left Client: Location: telford, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

Social network you want to login/join with: 2nd Line Avaya Support Engineer, stoke-on-trent col-narrow-left Client: Location: stoke-on-trent, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯

About 2nd Line Support Engineer Birmingham (Hybrid) 83zero is excited to be working with an established asset management company based in Birmingham. We are seeking a candidate with a strong technical support background to provide assistance to end-users, ensuring smooth IT services … and systems support across the business. Key Responsibilities Provide first-line support for hardware/software issues on Windows 10/11, Microsoft 365, and Azure/Entra. Log, track, and resolve incidents/service requests per ITIL best practices. Assist users with Microsoft … Intune. Maintain documentation of incidents and solutions. Deliver high-quality customer service and training. Preferred Skills and Experience Minimum 2 years in IT support/service desk role. Proficiency in Windows 10/11, Microsoft 365, Azure/Entra, and Intune. Strong problem-solving, communication, and customer service More ❯