to-future state analysis, producing process maps, sequence/flow diagrams, integration swim lanes, and standardised workflows (MS Visio or equivalent). Define detailed, testable requirements (e.g., user stories, acceptancecriteria, BDD) to support solution design, build, test, and deployment for integrations and migrations. Establish and maintain end-to-end traceability from requirements through test scenarios and acceptancecriteria; collaborate with business users on test case definition and UAT. Partner with Development, Product, and Operations to design high-ROI, pragmatic solutions; identify opportunities to streamline processes and reduce complexity during consolidation. Conduct opportunity assessments and validate as-is vs. current practice; rationalise duplicative processes and systems to support a unified operating model. Identify, mitigate, and communicate … experience operating within hybrid delivery. Proficiency in business process analysis and improvement, requirements elicitation (interviews, workshops), requirements management, and business/system modelling. Advanced documentation skills: BRDs, user stories, acceptancecriteria, process maps, data dictionaries, integration specifications; advanced proficiency with MS Visio (or similar), Excel, PowerPoint, and Word. Ability to articulate and communicate complex technical and process concepts More ❯
ensure a seamless and stable handover. It will be focused on Security Services and applications into the business. This role involves managing the transition process, defining and verifying service acceptancecriteria, mitigating risks, and ensuring operational teams are fully prepared to support the new service. Essential skills include strong project management, ITIL knowledge (particularly ITIL 3/… ensuring a smooth transition with minimal disruption. Liaise between teams: Act as the primary contact between project teams and operational stakeholders (including business, IT, and support teams). Define acceptancecriteria: Work with project teams to ensure that Service AcceptanceCriteria (SAC) are defined, met, and verified before the service is handed over to operations. Manage More ❯
Agile (Sprint) as well as traditional Waterfall methodologies for Software Development Lifecycle (SDLC Responsibilities include analyzing problems; documenting business processes and data lifecycle; developing data requirements, user stories and acceptancecriteria; and testing. VDOT is a fast-paced organization with very high standards for work quality and efficiency. This position is expected to handle multiple projects, and remain … and mock-ups Collaborate with staff, vendors, consultants, and contractors as they are engaged on tasks to formulate, detail and test potential and implemented solutions Coordinate and Facilitate User Acceptance Testing with Business and ensure Project Managers/Scrum Masters are informed of the progress Qualifications Required: The candidate must have a minimum of 10 years of experience delivering … concepts and methodology 5+ year of experience writing complex queries to analyze data Experience translating client and product strategy requirements into dataset requirements and user stories Proficient with defining acceptancecriteria and managing acceptance process Experience with enterprise data management Expertise with Microsoft Office products (Word, Excel, Access, Outlook, Visio, PowerPoint, Project Server) The candidate must have More ❯
direction to developers to implement solutions per requirements. Execute testing based upon documented test cases/scripts and ensure applications tested meet customer defined business requirements per documented user acceptancecriteria (link removed) Conduct user acceptance testing with end users to ensure implemented solution meets expectations. Document and track software defects as well as issues with performance …/management, as well as use case documentation (standard, alternate, and error) to assist developers in creation of solutions to meet business objectives. Leverage understanding to document meaningful user acceptancecriteria for user stories. Capable of facilitating communication between stakeholders from all levels of the organization while objectively identifying and resolving conflict. 20% - Identify and document processes and More ❯
skills listed within the shared job description. - 5+ years experience designing and executing manual and automated test cases. - 5+ years experience analyzing requirements, user stories (in Azure DevOps), and acceptancecriteria to design effective, reusable test cases (including positive, negative, and boundary testing). - Demonstrable experience automating web applications using frameworks such as Playwright, Selenium, Cypress, or similar. … and proficiency in the following: Testing & Quality Assurance Skills Designing and executing manual and automated test cases. Understanding of software testing methodologies and quality assurance processes (Quality Assurance, User Acceptance, System Integration, Accessibility, Performance, Regression, Post Deployment Validation, Data Conversion). Generating and documenting test plans and strategies. Generating testing reports and metrics. Generating and acquiring test data. ADA … Client, and others. Build environments DEV, UAT, QAT, PRE-PROD specific test suites with integrated application life cycle management. Ability to analyze requirements, user stories (in Azure DevOps), and acceptancecriteria to design effective, reusable test cases (including positive, negative, and boundary testing). Experience in identifying, documenting, and tracking bugs clearly and concisely in a tool like More ❯
out cross-browser and cross-platform testing Performing manual regression testing Logging and tracking defects through to resolution Analysing and refining requirements in collaboration with business stakeholders Defining clear acceptancecriteria Working with developers to ensure requirements and acceptancecriteria are fully met What you’ll bring: 5+ years’ experience in a manual testing or similar More ❯
leeds, west yorkshire, yorkshire and the humber, united kingdom
interactive investor
strategic objectives and roadmaps. Support test strategy definition and ensure business readiness, including process mapping, documentation and training. Analysis & Requirements Define and document functional and non-functional requirements, clear acceptancecriteria, API integration points and data mapping. Work closely with Solution Architects to shape requirements into scalable, maintainable technical designs. Analyse dependencies, risks and impacts across systems including … Salesforce, AWS API and Figaro. Maintain detailed user stories with clear acceptancecriteria and ensure traceability through delivery. Customer & Data Insight Apply a user-centred approach to define and refine customer journeys (external & internal), leveraging data and insight to inform decisions. Use analytics and KPIs to measure product performance and identify opportunities for improvement. Work with the Data … and documenting requirements across online and offline customer journeys. Demonstrated ability to analyse complex systems from both business and technical perspectives. Skilled in writing clear, detailed user stories with acceptance criteria. Familiarity with Double Diamond Framework & Agile methodologies and experience working within cross-functional delivery teams. Strong stakeholder management and communication skills, with the ability to translate technical concepts More ❯
on Zendesk (Support, Guide, Talk, Chat, Messaging, etc.). Prioritise the backlog based on business value, impact, and customer insights. Translate business requirements into clear epics, user stories, and acceptance criteria. Ensure the product vision aligns with company goals and customer experience strategies. Contact Centre Platform Expertise Lead the design, optimisation, and rollout of workflows across Zendesk: triggers, automations … to identify optimisation opportunities. Ensure robust reporting and dashboards are available for operational teams. Leverage customer insights and feedback loops to shape product priorities. Quality & Delivery: Define and validate acceptancecriteria for all user stories. Support QA and UAT efforts to ensure solutions meet business needs. Lead change management efforts, including training materials, release documentation, and communication. Required … Messaging, or equivalent platforms like Salesforce Service Cloud, Freshdesk, Genesys Cloud, etc.). Solid understanding of contact centre operations, workflows, SLAs, and service design. Skilled at writing user stories, acceptancecriteria, and managing product backlogs. Experience working in Agile environments (Scrum/Kanban). Strong communication, stakeholder management, and workshop facilitation skills. Ability to balance strategic thinking with More ❯
investment and business value. Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptancecriteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to … ensure specified acceptancecriteria have been completed. Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. Participates in a cross-functional team of user More ❯
investment and business value. Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptancecriteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to … ensure specified acceptancecriteria have been completed. Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. Participates in a cross-functional team of user More ❯
investment and business value. Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptancecriteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to … ensure specified acceptancecriteria have been completed. Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. Participates in a cross-functional team of user More ❯
investment and business value. Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptancecriteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to … ensure specified acceptancecriteria have been completed. Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. Participates in a cross-functional team of user More ❯
investment and business value. Owns and maintains a prioritized work backlog for a single or multiple Agile teams or program. Product backlog includes complete user stories or features with acceptancecriteria so that they are consumable and testable by the Agile team or program. Reviews and accepts output of I/T and/or business development to … ensure specified acceptancecriteria have been completed. Serves as a knowledgeable collaborator across multiple business or system domains; is encouraged to lead development across multiple teams at the program and Epic level. Serves as direct representative of the business with one or more delivery teams throughout the product delivery cycle. Participates in a cross-functional team of user More ❯
Reston, Virginia, United States Hybrid/Remote Options
ALTA IT Services
Responsibilities Own and manage the ServiceNow product backlog, defining epics, features, and user stories. Collaborate with Business Analysts, architects, engineers, and stakeholders to refine requirements and prioritize enhancements. Define acceptancecriteria and approve or reject development work. Ensure solutions are scalable, compliant, and aligned with platform best practices. Support Agile ceremonies and improve backlog grooming processes. Communicate product … years as a Product Owner or 6+ years in IT/business analysis or related fields. Strong understanding of ServiceNow modules and platform capabilities. Experience writing user stories, defining acceptancecriteria, and working in Agile teams. Excellent communication and stakeholder engagement skills. Preferred: ServiceNow certifications, experience in enterprise or regulated environments, or experience with SAFe. System One, and More ❯
value and outcomes to guide technical decisions CORE COMPETENCIES • Committed clean coder • Strong test-first/test-driven approach • Full-stack development capability • Skilled in story writing with clear acceptancecriteria and business value focus • Experience in eXtreme Programming and Domain-Driven Design • Competence in value assessment to prioritize and deliver work based on business impact • Leverages Release … automated testing, code review, and observability best practices • Participate in DevOps practices including infrastructure as code using Terraform RESPONSIBILITIES • Craft and refine user stories with clear business value and acceptancecriteria • Apply value assessment, release planning, and stakeholder management to ensure delivery alignment with business priorities • Apply modern software engineering principles, including modular architecture, clean code, and scalable More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Stackstudio Digital Ltd
and partners to ensure a robust end-to-end support model is delivered. To be the service representative within the project team and ensure the project meets the Service AcceptanceCriteria and confirm end-to-end service readiness. Manage service risks throughout the project lifecycle to ensure they are highlighted correctly through the correct processes, with ownership at … and strong understanding of the full project lifecycle and associated service transition path. Experience of carrying out Service Design/Transition within different Operating Models. Developing and owning Service AcceptanceCriteria and necessary documentation. Defining ongoing impact and ensuring project impact on base costs are agreed. Leading negotiations of SLAs and defining the underpinning Service Support processes. Facilitating More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid/Remote Options
Infoplus Technologies UK Ltd
parties and partners to ensure robust end-to-end support model is delivered. To be the service representative within the project team and ensure the project meets the Service AcceptanceCriteria and confirm end to end service readiness. Manage service risks throughout the project lifecycle to ensure there are highlighted correctly through the correct processes, with ownership at … a strong understanding of the full project lifecycle and associated service transition path. Experience of carrying out Service Design/Transition within different Operating Models. Developing and owning Service AcceptanceCriteria and necessary documentation. Defining on-going impact and ensuring project impact on base costs are agreed. Leading negotiations of SLAs and defining the underpinning Service Support processes. More ❯
london, south east england, united kingdom Hybrid/Remote Options
Control Risks
Ensure that backlogs of user stories and product defects are ordered, managed and prioritised, so that work defined for the team is ranked and meaningful to the business Ensure acceptancecriteria is included for each story in the product backlog Guide the business to prioritise based on multiple inputs and competing priorities Work closely with development teams to … the development teams to address questions/concerns during sprints, speaking for the business when necessary and acting as an extra layer of validation confirming delivery of all success criteria and expectations Oversee user acceptance testing (UAT) with business stakeholders until sign-off Identify any inter-dependencies with other projects and liaise with other BAs/teams to More ❯
mapping, workflow diagrams, and data analysis. Collaborate with developers, QA teams, and product managers throughout the SDLC. Participate in daily standups, sprint planning, and Agile ceremonies. Create use cases, acceptancecriteria, and test scenarios. Support User Acceptance Testing (UAT). Identify risks, issues, and process improvement opportunities. Ensure clear communication between business and technical teams. Required Skills More ❯
discovery through implementation. Lead and facilitate business requirements sessions, data analysis, and data modeling discussions. Support quality assurance through collaboration with the QA team and validation activities. Facilitate User Acceptance Testing with client teams, vendors, or other testers, using acceptancecriteria defined with business partners. Work with business units to define project milestones, requirements, and solution approaches. More ❯
liaison between business, product, and technical teams to deliver innovative casualty insurance solutions. Define, prioritize, and manage the product backlog for the Casualty product line. Develop clear user stories, acceptancecriteria, and product requirements aligned with business goals. Collaborate with underwriting, claims, actuarial, and IT teams to ensure smooth product implementation. Lead Agile ceremonies including sprint planning, review More ❯
Job Title: User Acceptance Tester (UAT) Location: Trenton, New Jersey, 08608 Experience Required: 12+ Years Employment Type: Contract Job Description We are looking for an experienced User Acceptance Tester (UAT) to support large-scale and complex application testing initiatives. In this role, you will work closely with business stakeholders, project managers, developers, and QA teams to verify that … to manage testing activities across multiple projects. Key Responsibilities Collaborate with business users to understand requirements, workflows, and expected outcomes. Develop UAT test plans, test cases, test scripts, and acceptancecriteria based on business requirements. Execute manual UAT test scenarios and document results thoroughly. Log, track, and analyze defects using tools such as JIRA, ALM, or related platforms. More ❯
re-testing • May provide technical guidance to other IT Testing Specialists. • Participates in requirements gathering sessions or solicits information on incomplete requirements. • Participates in facilitation and coordination of user acceptance testing. • Design tests to aid learning and mitigate risks. • Work with developers to create automated tests. • Work with business analysts and business stakeholders to undertake exploratory testing. • Ensures stories … contain specific acceptance test conditions which communicate objectives to both technical and non-technical stakeholders. • Knowledge of performance and security vulnerability testing is a plus. • Assist the product owner in coming up with the acceptancecriteria for user stories. REQUIREMENTS: • Must have strong knowledge of SDLC • Must have strong knowledge of STLC • Must have strong knowledge of More ❯
Remote, Oregon, United States Hybrid/Remote Options
Sanas Sets
business stakeholders to gather, document, and prioritize requirements. Translate business needs into clear functional and technical specifications. Conduct process mapping, gap analysis, and recommend process improvements. Develop user stories, acceptancecriteria, and maintain the product backlog. Collaborate with developers, QA teams, and project managers to ensure accurate solution delivery. Support User Acceptance Testing (UAT) by preparing test More ❯
closely with business stakeholders to understand objectives, challenges, and requirements.Conduct workshops, interviews, surveys, and process reviews to capture detailed business needs.Translate business requirements into functional specifications, user stories, and acceptance criteria. Analyze, document, and optimize existing business processes using tools like BPMN, flowcharts, and process maps.Identify gaps, inefficiencies, and improvement opportunities.Recommend process enhancements, automation strategies, and best practices. Work More ❯