complex design problems and provide UX design and user-centered design guidance across the full design lifecycle, including interaction design, information architecture, service design, accessibility, and design systems, both internally and to our customers. Shape UX contributions to bids and proposals: Lead and support proposal development by shaping UX approaches … dependencies, and respond proactively to customer enquiries and concerns. Design assurance: Provide assurance to new UX and service designs, ensuring they meet user needs, accessibility standards, and business objectives. Undertake reviews and assurance of existing experiences, journeys, and design practices to identify usability, consistency, and experience risks. Technical and team ...