Senior Customer Operations Analyst (Viator)
Oxford, Oxfordshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
TripAdvisor LLC
a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer … pain points, diagnose root causes, and deliver actionable recommendations that directly improve customer service outcomes. End-to-end reporting: Own the design, build, automation, and maintenance of performance dashboards and critical reports for Operations and Product, ensuring accuracy and clarity at every level. Operational monitoring & improvement: Identify trends and anomalies in large datasets, working closely with cross-functional … a Senior Customer Operations Analyst, you'll apply rigorous analytics to uncover insights, drive measurable improvements, and shape customer service strategy. You'll partner with stakeholders to deliver clear recommendations, support data-driven change, and ensure every operational decision is grounded in robust analysis, directly enhancing customer outcomes. Key Responsibilities Drive measurable impact: Use advanced analytics to uncover customer More ❯
Employment Type: Permanent
Salary: GBP Annual
Posted: