Insight Lead (Customer Experience)
- Location
- Greater London, England, United Kingdom
connect the dots across fragmented data sets to uncover operational trends, risks, and commercial opportunities across our supply chain. Reporting to our Head of Analytics in London, you will lead a small team analysts based in Amsterdam while collaborating with cross-functional partners to improve our end-to-end customer … adoption and operational process improvements. Build and maintain automated dashboards that deliver accurate, single-source-of-truth reporting for business stakeholders. Investigate unified journey analytics and develop business cases for technical tools, AI implementations, and channel optimizations. Partner with the Planning Lead to integrate objective data insights into care, shipping ...