NiCE Solutions Architect
- Location
- Greater London, England, United Kingdom
trusted advisor Act as subject matter expert on NICE CXone Mpower — positioning its AI‐powered capabilities, omnichannel routing, workforce engagement management (WEM), and analytics to clients at all levels Develop and nurture peer relationships with key partners, with particular focus on NICE as a strategic contact centre partner Stay current … multi‐channel Experience designing or deploying contact centre solutions Knowledge of NICE CXone Mpower (AI‐powered omnichannel routing, WEM, real‐time analytics) highly desirable; Cisco Contact Centre experience desirable Familiarity with the NICE partner ecosystem and ability to position NICE alongside complementary technologies such as Cisco Strong analytical, problem‐solving ...