As a member of the IT Technical Support Team, you will be responsible for supporting and maintaining the Welsh Rugby Union's network of Apple macOS systems. This includes day-to-day administration, troubleshooting user issues, diagnosing software and hardware faults, and liaising directly with vendors and suppliers to resolve technical problems. The role may require travel between sites and … using helpdesk solution for the business Excellent telephone manner and support skills Experience of supporting business key applications alongside IT Team members Strong interpersonal skills and relationship management. macOS & Apple Ecosystem Expertise: Strong experience supporting macOS in enterprise environments; desirable to hold Apple Certified Support Professional (ACSP) or equivalent certification. Mobile Device Management (MDM): Proficient in deploying and managing Apple … devices using tools such as Kandji, AirWatch, Jamf, Meraki, and Apple Business Manager. IT Infrastructure & Networking: Solid understanding of IT hardware, software, and networking protocols, including TCP/IP, LAN, WAN, DNS, DHCP, and VPN configurations. Software Deployment & Application Support: Skilled in installing and supporting both general business and specialized software, including Microsoft 365, Adobe Creative Suite, Final Cut Pro More ❯
Contract: Senior Apple Consultant (Jamf 400) Start: ASAP Duration: 6 months Rate: Negotiable Location: Remote Reference: 19400 ** Must have Jamf 400 certification** Key Responsibilities: Jamf Pro Administration: Lead the implementation, and optimisation of the Jamf Pro environment for enterprise deployments. - Perform configuration and administration of Jamf Pro, including system development, integration, image creation/deployment, and device policies. Manage and … integrate Apple services such as Apple Business Manager (ABM), Apple School Manager (ASM), Device Enrollment Program (DEP), and Volume Purchase Program (VPP) with Jamf Pro MDM management with configuration profiles to ensure consistent user experience and adhere to industry-led security protocols and standards. Automation & Scripting: Develop, implement, and maintain advanced automation workflows and scripts Programmatically create and modify property … packs, and updates, including quality control, testing, and verification. Develop and implement efficient patch management strategies for operating systems and applications. Troubleshooting & Support Provide expert-level support for complex Apple device and Jamf Pro-related issues, troubleshooting hardware, software, and connectivity problems. Diagnose and resolve advanced issues related to device management, deployment, authentication (Active Directory integration), and network services. Collaborate More ❯
Contract: Senior Apple Consultant (Jamf 400) Start: ASAP Duration: 6 months Rate: Negotiable Location: Remote Reference: 19400 ** Must have Jamf 400 certification** Key Responsibilities: Jamf Pro Administration: Lead the implementation, and optimisation of the Jamf Pro environment for enterprise deployments. - Perform configuration and administration of Jamf Pro, including system development, integration, image creation/deployment, and device policies. Manage and … integrate Apple services such as Apple Business Manager (ABM), Apple School Manager (ASM), Device Enrollment Program (DEP), and Volume Purchase Program (VPP) with Jamf Pro MDM management with configuration profiles to ensure consistent user experience and adhere to industry-led security protocols and standards. Automation & Scripting: Develop, implement, and maintain advanced automation workflows and scripts Programmatically create and modify property … packs, and updates, including quality control, testing, and verification. Develop and implement efficient patch management strategies for operating systems and applications. Troubleshooting & Support Provide expert-level support for complex Apple device and Jamf Pro-related issues, troubleshooting hardware, software, and connectivity problems. Diagnose and resolve advanced issues related to device management, deployment, authentication (Active Directory integration), and network services. Collaborate More ❯
My client based in Swansea are urgently looking for a Technical Support Engineer to join the team with specific experience with Apple Devices. The suitable Apple Support Engineer will need experience with Apple Mac Management Resetting Passwords Creating build processes for Apple devices Zero-Touch Deployment for Mac Jamf certification or equivalent experience This is inside IR35, based in Swansea More ❯
My client based in Swansea are urgently looking for a Technical Support Engineer to join the team with specific experience with Apple Devices. The suitable Apple Support Engineer will need experience with Apple Mac Management Resetting Passwords Creating build processes for Apple devices Zero-Touch Deployment for Mac Jamf certification or equivalent experience This is inside IR35, based in Swansea More ❯
Cardiff, South Glamorgan, Wales, United Kingdom Hybrid / WFH Options
Aston Charles Ltd
a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment. Due to having long-term deals in place with a number of MGAs (each with More ❯
