2 of 2 Applications Support Jobs in the South West

DV-Cleared Application Support Engineer - Contract (Outside IR35) The Role We are seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability … appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve … service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery focus. Hands-on with Infrastructure as Code (Terraform, Ansible). Application development experience (Java or similar). Strong problem-solving and analytical skills More ❯

Were working with a Bristol based tech company looking to recruit an experienced Application Support Analyst to work on a hybrid basis. Our Client is an award winning leading global supplier of application software and implementation services to the health insurance sector. What you're looking for? Joining their friendly, team of 6 Application Support Analysts … to a worldwide customer base using their award-winning product and be responsible for: Triaging Incidents logged within the Service Desk system Investigating and resolving all types of application support issues/requests Working directly with client representatives to progress issues/requests Collaborating with colleagues to progress issues/requests and further understanding Following the Service Call … further in-depth analysis Liaising with different teams for progressing issues through to resolution Assisting with the download of databases from clients and their restore locally Cloud hosted application support activities The team strives to be non-hierarchical with a friendly can-do culture encouraging a proactive approach where every Analyst takes ownership of their ticket/s More ❯