Senior ServiceNow Solution Architect
- Hiring Organisation
- Randstad
- Location
- Birmingham, UK
- Employment Type
- Full-time
lead the design, governance, and architectural evolution of an enterprise-grade ServiceNow ecosystem. Operating at the intersection of core ITSM Pro and next-generation AI, you will transform enterprise service delivery by embedding Now Assist, Agentic AI, and automated digital workflows across complex, multi-system environments. Your ImpactAI & Workflow Innovation … Architect and deploy Now Assist, Agentic AI, and Virtual Agent conversational workflows to drive autonomous resolution, intelligent routing, and seamless employee experiences. Platform Architecture & Governance: Lead the technical strategy, scalability, and lifecycle governance for ServiceNow ITSM Pro, establishing high-performance standards, upgrade roadmaps, and platform guardrails. Service Experience Modernization: Design ...