Salesforce Service Cloud & Agentforce Technical Architect
- Hiring Organisation
- Tata Consultancy Services
- Location
- Leeds, England, United Kingdom
delivery of enterprise-scale customer service solutions. You will collaborate with customers and stakeholders to translate business requirements into scalable Salesforce architectures and AI-powered service experiences. The role requires expertise in Service Cloud, Agentforce, integrations, DevOps, and CI/CD best practices. You will provide technical leadership, governance … model, data model, environment strategy and operational readiness. • Design scalable Service Cloud capabilities including Case Management, Omni-Channel, Knowledge, Entitlements, Digital Engagement, automation and AI-assisted service journeys. • Provide hands-on architecture guidance for Agentforce agents, topics, actions, prompts, grounding, service workflows, escalation paths and human hand-off patterns. • Define ...