Project description One of the biggest UK rail network companies operating with rail infrastructure and assetmanagement has a need to develop and support enterprise-level information systems.The product is a core and critical safety platform that ensures that all elements of work that are planned on the operational railway are conducted in safe and secure manner among … artefacts and processes, SDP's, Resource Models & ELS SKILLS Must have Bachelor's degree in information technology, Computer Science, or a related field. Strong understanding of ITIL and service management principles. Proficiency in service design tools and methodologies. Excellent communication and interpersonal skills. Ability to work collaboratively with cross-functional teams. Strong analytical and problem-solving abilities. Nice to … with user experience (UX) design.• Commercial and financial awareness/understanding• Experience: Minimum of 3 years of experience in IT service design or a related role.• Project/Programme Management qualification: PRINCE2, APM, MSP or equivalate More ❯
are known for keeping the show on the road! We have a variety of expertise, including Desktop and Audio Visual Services, Applications Support, Data Centre and Operations, Procurement and AssetManagement as well as Technical Services for our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual More ❯
Project description One of the biggest UK rail network companies operating with rail infrastructure and assetmanagement has a need to develop and support enterprise-level information systems. The role involves aligning data science initiatives with overall business goals, such as improving customer satisfaction, enhancing operational efficiency, and driving sales growth. Responsibilities Data modelling Data extraction and mapping More ❯
process that is specific to the customer. Key Skills/requirements Experience and/or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, AssetManagement, Service/Incident …/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of AssetManagement Create and More ❯