2 of 2 Asset Management Jobs in County Antrim

escalations through ITSM tools within agreed SLAs. · Support end users with hardware/software installations, configurations, and upgrades. Ensure compliance with security policies (patch management, antivirus, encryption) Management of 2 factor tokens (Physical and Software) including management of token lifecycle Maintain and update documentation for troubleshooting procedures … knowledge base. · Collaborate with vendors and internal teams for hardware support of workstations, MFDs, Audio/Video and Telephony devices. Participate in IT asset management (tracking, deployment, recovery & disposal of devices). Manage and administrate role-based device procurement catalog and portal. Provide end-user training and guidance ...

meticulously and provide end-user familiarisation with new equipment. Maintain excellent customer service standards and ensure adherence by other engineers. Implement and adhere to Asset Management processes and procedures. Distribute tasks among team members and act as a technical escalation point to resolve installation issues. Collaborate with project ...