1 to 25 of 35 Autotask Jobs in the UK

mindset Excellent communication and organisational abilities Confident being an escalation point in the team Desirable: Available to interview W/C 28th July & Immediate start Microsoft certifications Experience using Autotask ticketing system More ❯

and business applications Advanced experience in clean workstation installations (tidy cable management for end-user devices, such as computers, monitors, printers, etc) Good understanding of network Desirable Familiarity with Autotask PSA, RMM Basic understanding and troubleshooting of network infrastructure Knowledge of ESET Anti-Malware solutions Macintosh support Knowledge of VMWare and Hyper V Windows Server WDS MDT SCCM deployment More ❯

and willingness to mentor juniors. Organized and process-oriented. Microsoft certifications are a bonus; we support skill development. Bonus Experience PowerShell scripting for automation. Experience with MSP platforms (e.g., Autotask, IT Glue). Knowledge of compliance standards like Cyber Essentials, ISO 27001, GDPR. Capabilities Needed Technical: Use technical knowledge to meet and exceed requirements, manage workloads within timelines and More ❯

bonus, but we will also invest in you to further grow your skills Bonus Experience Familiarity with PowerShell scripting for automation and management tasks. Exposure to MSP platforms (e.g., Autotask, IT Glue). Awareness of compliance standards like Cyber Essentials, ISO 27001, or GDPR Need to be capable of Technical Capability: Uses technical/job knowledge and experience to More ❯

or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from More ❯

or optimisation of Salesforce or Microsoft Dynamics 365. Design and deploy automation for workflows including sales, onboarding, ticketing, quoting, billing, and renewals. Integrate CRM systems with tools such as Autotask, 3CX, and licensing/billing platforms. Manage vendor relationships, ensuring delivery is on time, on budget, and aligned with requirements. Project Delivery & Systems Improvement Own system improvement projects from More ❯

deployments etc.) (Desirable) Connectivity and configuration thereof, including routers, firewalls, switches VoIP Telephony knowledge desirable Knowledge of other common software applications Knowledge of helpdesk ticketing systems advantageous such as AutoTask Knowledge of RMM systems advantageous such as Datto, TeamViewer Take full responsibility for all A8 customers, providing first-class service support, engage regularly with every customer on a rolling More ❯

Office 365, Exchange, SharePoint, Teams Azure (IaaS, AAD), basic AWS exposure a bonus Networking: switches, firewalls, routers (Cisco, Ubiquiti, DrayTek etc.) Backup solutions: Datto, Veeam, Acronis RMM tools: ConnectWise, Autotask, or similar What we’re looking for: Solid background in IT Support, ideally from an MSP or similar fast-paced environment Confident across 1st to 3rd Line, with good More ❯

team.What you will be doing as a 1st Line Service Desk Analyst : Acting as the first point of contact for IT support, responding to calls, emails and tickets through Autotask Diagnosing and resolving first line issues within agreed SLAs Taking ownership of tickets from start to finish while keeping customers updated Liaising with third party vendors when an escalation More ❯

help you hit the ground running: Group Policy and MDM experience Knowledge of backup solutions, Azure, and virtualisation tools Networking skills - VLANs, Wi-Fi, switches, firewalls etc. Familiarity with Autotask, Datto, or similar platforms And if you've got a natural curiosity for emerging tech, even better. Why this role? You'll be supported by a solid, collaborative team More ❯

Outstanding communication, problem-solving, and stakeholder management skills. Passion for service excellence and a proactive approach to continuous improvement. Advantageous: ITIL qualification (intermediate or higher preferred). Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home More ❯

able to troubleshoot and resolve issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis and monitoring would be advantageous The More ❯

Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the More ❯

Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the More ❯

movers and leaver offboarding Asset Management Ticket triage and escalation 1st and 2nd line support Candidates will need to have: Strong field experience Familiarity with ticketing systems (Halo PSA, Autotask, Service Now etc). Familiarity with RMM tools like (Datto RMM, Ninja RMM etc) Has strong communication skills Work well under pressure For more information please apply asap Gigabit More ❯

where necessary while keeping users informed. Remote Support: Provide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: Resolve technical issues and update tickets with accurate time records. Escalate complex issues to More ❯

where necessary while keeping users informed. Remote Support: Provide initial response to user queries via phone, email, or system alerts. Log and categorise tickets in the Fluidity ticketing system (Autotask). Assign tickets to the correct queue and ensure timely follow-ups. Level 2 Troubleshooting: Resolve technical issues and update tickets with accurate time records. Escalate complex issues to More ❯

Strong networking and firewall understanding (e.g. Cisco, Fortinet, Ubiquiti) Confident presenting to stakeholders and creating detailed technical documentation Desirable: PowerShell scripting for automation tasks Familiarity with MSP tools (e.g. Autotask, IT Glue) Awareness of compliance standards such as ISO 27001, Cyber Essentials, or GDPR If you're interested or know someone who might be send your most updated CV More ❯

Strong networking and firewall understanding (e.g. Cisco, Fortinet, Ubiquiti) Confident presenting to stakeholders and creating detailed technical documentation Desirable: PowerShell scripting for automation tasks Familiarity with MSP tools (e.g. Autotask, IT Glue) Awareness of compliance standards such as ISO 27001, Cyber Essentials, or GDPR If you're interested or know someone who might be send your most updated CV More ❯

automated alerts Troubleshooting issues and logging them into the company ticket system To ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask Ensure the in-house operating systems are fully maintained in an accurate manner on all work received, updated or completed Escalate relevant and more complex work to the 2nd More ❯

will need to have: Level 3 Apprenticeship/or other certifications MS/AZ 900 certifications ideally At least 1+ years field experience Familiarity with ticketing systems (Halo PSA, Autotask, Service Now etc). Familiarity with RMM tools like (Datto RMM, Ninja RMM etc) Has strong communication skills Work well under pressure Successful applicant will enjoy: A fantastic culture More ❯

2nd Line Support Analyst | Poole | Competitive DOE As a 2nd Line Support Analyst within this forward-thinking business, you’ll play a key role providing hands-on support and troubleshooting for a variety of technical issues. This role requires both More ❯

Experience in IT management within an MSP or multi-client environment Proven leadership skills, including mentoring, coaching and performance management Proficiency with PSA/ITSM tools (eg. ServiceNow, ConnectWise, Autotask) Ideally have core technical skills and knowledge with macOS and ios troubleshooting, windows, mobile device management (Addigy, Jamf), SaaS platforms, data backup and recovery Project management skills Excellent communication More ❯

Experience in IT management within an MSP or multi-client environment Proven leadership skills, including mentoring, coaching and performance management Proficiency with PSA/ITSM tools (eg. ServiceNow, ConnectWise, Autotask) Ideally have core technical skills and knowledge with macOS and ios troubleshooting, windows, mobile device management (Addigy, Jamf), SaaS platforms, data backup and recovery Project management skills Excellent communication More ❯

ConnectWise Sell, Coupa, etc.). Preferred Experience launching Procurement as a Service or similar resale channels. Proven ability to integrate procurement workflows with PSA/RMM tools (e.g., ConnectWise, Autotask). Experience with NetSuite Atlas Technica is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation More ❯