3 of 3 Avaya Jobs in the UK

dependencies and distributed systems. Strong expertise in AWS, including cloud architecture and platform strategy. Practical experience with contact centre platforms and technologies such as Avaya, Cisco, Genesys and NICE. Excellent stakeholder management skills, with the ability to operate credibly and influence at senior levels. Strong enterprise architecture, solution architecture ...

producing and maintaining operational documentation (runbooks, knowledge articles and support processes). 2+ years experience working with cloud-based telephony solutions (e.g. Genesys, NICE, Avaya etc) Experience with telephony migrations or major upgrades (e.g., platform refresh, carrier changes, number moves). Personal qualities (the way you think and act) Calm … challenge constructively and influence decisions with stakeholders and suppliers. Qualifications Telephony/UC or vendor certification relevant to the platform(s) used (e.g. Cisco, Avaya, Genesys) We will need you to have a full UK driving licence ...

Studio, Microsoft Power Automate, and NICE CXone.* Lead the design, deployment, and optimization of cloud-based contact center solutions.* Manage enterprise telephony environments including Avaya Aura components such as Avaya ACD, Session Manager, System Manager, Voicemail, and CMS.* Oversee day-to-day telecom and contact center operations ensuring high system … projects including migrations, upgrades, and platform consolidation.**Qualifications:*** Hands-on expertise with CCaaS platforms (Microsoft D365 Contact Center, NICE CXone).* Strong knowledge of Avaya telephony systems and ACD environments.* Deep understanding of SIP protocols and voice security.* Experience leading global telecom teams and managing enterprise platforms.* Solid understanding ...