methodologies such as TOGAF understanding of SIP protocol Scripting experience/Knowledge (Batch, MYSQL, PowerShell) Hyper-V Failover Clustering experience/Knowledge Telephony experience/Knowledge (Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix) Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including backups, writing/understanding queries) Proven experience with Microsoft More ❯
and administering network infrastructure including LAN, WAN (MPLS), SIP and Firewalls in a Cisco environment. Experience of F5 Load balancers. Implementing and administering telecoms infrastructure including Asterisk, openSIPS and Avaya CM. More ❯
and administering network infrastructure including LAN, WAN (MPLS), SIP and Firewalls in a Cisco environment. Experience of F5 Load balancers. Implementing and administering telecoms infrastructure including Asterisk, openSIPS and Avaya CM. More ❯
and administering network infrastructure including LAN, WAN (MPLS), SIP, and Firewalls in a Cisco environment. Experience of F5 Load balancers. Implementing and administering telecoms infrastructure including Asterisk, openSIPS, and Avaya CM. Education Requirements A-Level or Equivalent Degree Desirable Experience Requirements 4+ Years IT Support Experience Industry Financial Service Job Location Leeds Qualifications MCP Desired Responsibilities See Above Skills See More ❯
key skills: CCNP level networking Solarwinds - Service Desk Software experience Experience of Palo Alto firewalls Firemon - Network Security Devices and Policy Management Complex Switches experience is essential. Experience of Avaya PABX systems Responsibilities: Responsible for the maintenance of the IT infrastructure of the Bank by providing first line support of software, hardware, and networking including installation, configuration, and troubleshooting. Manage More ❯
tools Active Directory/Entra - Access management Microsoft O365 Admin Centre - administration/access Printer configuration and troubleshooting Email troubleshooting Network troubleshooting/Meraki (desirable) Telephony systems Mitel/Avaya or similar (desirable) Experience/Knowledge You will have IT Service Desk experience with a good level of IT knowledge You should be a fast learner and be able to More ❯
and remote access) - design, implementation, and troubleshooting. Business As Usual activities - keeping documentation & network management systems up to date, investigate and resolve end user issues. Supporting VoIP Telephony systems. Avaya preferred. Ability to translate user requests that may contain low levels of technical detail into a series of procedural steps and evaluate the feasibility of the proposal. Ability to apply … if the identified risk is too high. Desirable: Minimum 5 years industry experience. Minimum CCNP or equivalent. Beneficial technical product experiences: Check Point Firewalls. Forescout NAC. Silver Peak SDWAN. Avaya VoIP. Cisco Meraki Wi-Fi. Cisco AnyConnect Remote Access. ITIL foundation certification desired. Benefits: We offer employed colleagues a competitive salary as well as a comprehensive benefits package which includes More ❯
for use within the department and user guides for the business to ensure the effective use of systems. Provide support for the Windows network, desktop applications (including Microsoft Office, Avaya telephone system, Android, Apple, VPN, Citrix, Exchange email) and other IS systems. The follow skills and experience will be essential: Strong technical background working in a previous service desk role. More ❯
managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. ☑️ Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues … a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications 🎁 Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and More ❯
managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues … a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and More ❯
managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. ☑️ Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues … a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and More ❯
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Kensington Mortgages
managers and internal departments. Software and Hardware Asset management. Directing and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues … a regulated financial services environment including ISO27001, PCI-DSS and Sarbanes Oxley. Experience with Microsoft technologies including Microsoft Teams direct routing, Microsoft 365 and Azure Entra ID. Experience with Avaya Aura solutions/Verint WFM Applications Why Join Us At Kensington Mortgages, we believe our employees are the heart of our success. We are committed to creating a supportive and More ❯
Senior Unified Communications Consultant – Microsoft Teams Voice & Avaya Migration Location: Remote (UK-based preferred) with occasional customer site visits Role Overview: We are seeking a highly experienced Senior Unified Communications Consultant to lead and deliver a full discovery and transformation report for the migration of an enterprise Avaya on-premise telephony environment to Microsoft Teams Voice. The successful candidate will … and commercial considerations, and post-migration support strategy. Key Responsibilities: Lead discovery workshops with client stakeholders across IT, Network, Telephony, and Security domains. Conduct comprehensive assessment of the existing Avaya on-premise telephony architecture, including PBXs, call routing, SBCs, integrations (e.g. call recording, CRM, contact centres), and trunking (SIP/ISDN). Map the current-state to the target Microsoft … relevant Visio/Excel artifacts Essential Experience: Proven track record of delivering transformation/migration strategies from legacy PBX to Microsoft Teams Voice at enterprise scale. Deep knowledge of Avaya systems (Aura, IP Office, CM, etc.) and telephony infrastructure (SBCs, SIP trunks, gateways). Expertise across Microsoft Teams Voice ecosystem: Operator Connect, Direct Routing, Microsoft Calling Plans, Teams Phone System. More ❯
services from on premise to Cloud. Can demonstrate in depth experience of Alvaria (formerly Noble) SIPhony Contact Centre and Genesys cloud platform. Knowledge of softphone and handset technologies including Avaya handsets and Alvaria softphone. Previous experience of card masking technologies such as Card Easy and building PCI compliant telephony solutions. Experience of Ribbon Sonus SBC and Asterisk based PBX technologies. More ❯
Telephony services. Deliver primary frontline support for hardware and software used in the organisation's Control Rooms. Maintain and develop Active Directory and email accounts. Support and manage the AVAYA VOIP telephone system and associated hardware. Configure and issue smartphones and tablets (e.g., iPhones, Blackberries), including backend support for BES12 and Airwatch portals. Participate in the IT on-call rota … support of network-based computer equipment. Proficient in Microsoft desktop applications and Windows operating systems. Experience in network administration and troubleshooting (hubs, switches, routers). Experience with Active Directory, AVAYA VOIP, BES12, Airwatch, Citrix, and XenApp. Understanding of cybersecurity protocols and threat response. Although the role is initially for a 6-month period there is a high possibility of extension. More ❯
their needs and provide enterprise-level architecture solutions. Build and enhance capabilities in Cisco solutions, including Cisco ISE, Cisco DNA, Meraki, and more. Integrate complementary technologies like Fortinet Firewalls, Avaya, HPE Aruba, Juniper, and ADVA into solutions. Work closely with internal teams to refine managed services and outsourced offerings. Defend proposed technical solutions with confidence and expertise. Required Skills/ More ❯
Server, local storage • Networking : SonicWall firewalls (HA pair), VPN, general routing/switching fundamentals • Cloud : Microsoft Azure (including basic automation), Intune, Teams migrations • Telephony : Exposure to SIP-based systems (Avaya ideal, but not essential) • Scripting : PowerShell - ideally someone who documents their work and can tidy or refactor existing scripts Bonus : Any experience with transitions (on-prem to cloud), modernising infra More ❯
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
BT Group
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
BT Group
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
BT Group
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
a strong awareness of the contact centre and telecoms landscape, ideally having worked across a mix of communication platforms and technologies - such as chat, voice, IVR, NICE, Genesys, Cisco, Avaya, and others. You'll bring both commercial acumen and deep technical knowledge of how modern voice and contact centre solutions are architected, delivered, and managed in enterprise environments. Your experience More ❯
