Customer Journey & Process Design Lead
- Location
- Greater London, England, United Kingdom
model - establishing accountable owners, performance measures and cross‐team collaboration to resolve issues faster. Identify where common automation (e.g. UI Path RPA, Power Automate, Azure) and AI can be applied. The role does not require hands‐on build capability, though practical familiarity with prototyping or shaping proof‐of‐concepts … good-practice SOP/procedure documentation and the tools that support it (secondary priority) Working understanding of where common automation (RPA, Power Automate, Azure) and AI can be applied to processes - enough to identify and shape suitable use cases (no build required). Excellent influencing, facilitation and communication skills ...