IT Technician (1st & 2nd Line)
- Hiring Organisation
- Pure Resourcing Solutions Limited
- Location
- Essex, Kelvedon, United Kingdom
- Employment Type
- Permanent
- Salary
- £28000 - £35000/annum
point of contact for IT incidents and service requests Support and administer Microsoft 365 services including Exchange Online, Teams, SharePoint and OneDrive Assist with Azure/Entra ID user administration, permissions and access management Manage and resolve tickets in line with agreed service levels Deliver excellent customer service … service delivery Key Experience Previous experience in a 1st and/or 2nd Line IT Support role Experience supporting Microsoft 365 environments Knowledge of Azure and Entra ID administration Experience working with service desk or ITSM ticketing systems Strong troubleshooting skills across hardware, software and remote support environments Familiarity ...