1 Backlog Management Jobs in Sheffield

very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Key Responsibilities: Incident Management: Lead the incident management process, ensuring that all incidents are logged, tracked, and resolved in a timely manner. Incident Process Expertise: Utilize deep … knowledge and expertise in incident management processes to effectively manage incidents and minimize service disruption. Backlog Management: Support the delivery of the existing backlog, prioritizing incidents based on their impact and urgency. Communication: Communicate effectively with stakeholders at all levels, providing regular updates on … the issue. Service Improvement: Identify trends and patterns in incidents to drive service improvement initiatives. Training and Mentoring: Train and mentor staff in incident management best practices, enhancing their skills and capabilities. Reporting: Generate regular reports on incident management performance, identifying trends and areas for improvement. Compliance: Ensure more »