embedding of resilience practices across the Group, through coaching and guidance Plan and facilitate on the design, build and execution of resilience scenarios, working with subject matter experts across business units and central functions including Group Technology to validate response capabilities and identify improvement opportunities. Hold business and technology teams accountable carrying out their resilience responsibilities. Support the … business to identify and map Important and Key Business Services and review associated impact tolerances for approval by the relevant governance committees. Update the Operational Resilience Self-Assessment and take through governance, ensuring this provides confidence in the Group’s ability to detect, respond to and recover from severe/plausible operational disruptive events. Support crisis and major … Support cross-skilling initiatives to build capability across Operational Resilience, Cyber Response and Technology Major Incident Management (MIM Collaborate with internal stakeholders to ensure alignment with risk, compliance, and businesscontinuity requirements. Maintain awareness of emerging threats and operational resilience-related regulatory requirements to ensure compliance Experience and Skills Required: Experience in a governance-focused operational resilience or More ❯
lead and oversee the delivery, performance, and continuous improvement of services within our data centre environment. This role acts as a key interface between technical operations, service partners, and business stakeholders—ensuring reliable, secure, and resilient data centre services including backup, storage, and recovery. Key Responsibilities: Service Ownership: Own and manage end-to-end service delivery for Data Centre … operations, including backup, storage, and disaster recovery. Operational Oversight: Ensure day-to-day performance of data centre infrastructure meets agreed SLAs and KPIs. Recovery & Continuity: Maintain and test robust disaster recovery and backup procedures as part of businesscontinuity planning. Audit & Compliance: Act as the primary point of contact for internal and external audits, ensuring all service … optimisation. Continuous Improvement: Drive improvements in service delivery, identifying and resolving contentious or underperforming service areas. Stakeholder Engagement: Be the "face of" the data centre team to the wider business—translating technical service performance into meaningful business insight and outcomes. Service Transparency: Communicate clearly how services are delivered and managed, ensuring internal stakeholders have a clear understanding of More ❯
to operations team (if any) Actively participate in Service Operations Meetings, Service Quality Review governance Provides leadership & direction to Delivery team in complex problems and creates innovative solutions Facilitates BusinessContinuity for the account during regional/location outages Team Management Responsible for Performance Appraisal for direct reports Support Delivery Head to manage team functions viz. resource selection … action plan to improve productivity, improvement areas Advice & coach team members to help them develop their skills and capabilities to best meet their career aspirations and current or future business needs Ensuring right and adequate rewards and recognition reaches to high performers in the team Focus on personal & professional development and appropriate training & certifications for team members Monitor & report … Acts as a trusted security advisor to the clients Interlock with Management to define operations strategy and action plan based on Customer feedback & CSAT result Analyzing customer requirements, identifying business opportunities, providing guidance and support Monitor delivery health and process adherences, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level Ensure continuous communication & coordination with clients More ❯
Milton Keynes, Buckinghamshire, South East, United Kingdom Hybrid / WFH Options
ECS
and network equipment including switches, firewalls, and wireless access points. Ensure high system performance, availability, and data integrity through proactive monitoring, backups, and disaster recovery testing. Support and enhance businesscontinuity plans. Maintain accurate and comprehensive technical documentation; contribute to team knowledge sharing. Respond rapidly to incidents to minimize downtime and ensure swift recovery. Stay updated on emerging … technologies and cybersecurity best practices. Work collaboratively within Agile frameworks, participating in sprint planning, stand-ups, retrospectives, and iterative delivery aligned with business needs. Technical Skills & Experience: Proven expertise in designing and maintaining hybrid infrastructure environments (on-premises and cloud). Strong knowledge of Microsoft Server, cloud platforms, and virtualization technologies. Solid understanding of cybersecurity principles and tools, including More ❯
Milton Keynes, Buckinghamshire, United Kingdom Hybrid / WFH Options
Tria
and hands-on engineering support. You'll be responsible for: PRA SS1/21 System and Operational Resilience Cyber Risks - Moving from On-Prem to Cloud Audit Control BCP (BusinessContinuity Plan) Zero Trust Architecture Setting up DevSecOps CTP (Critical Third Party) You'll need to have proven experience across these areas to be successful in the role. More ❯