Contact Channel CX Lead
- Hiring Organisation
- Pertemps Thames Water
- Location
- Reading, Berkshire, United Kingdom
- Employment Type
- Permanent
- Salary
- GBP 62,650 - 70,000 Annual
Practice Implementation: Apply best practices in channel management and campaign strategy to drive performance outcomes and enhance customer satisfaction. Insight Integration: Integrate customer insights, business intelligence, and dashboarding to identify pain points and address the drivers behind customer contact. Experience Design: Champion cross-channel storytelling and holistic experience … channels. Expertise in designing and optimising end-to-end customer journeys. Experience leading journey managers and channel owners. Strong background in gathering insights, business intelligence, and dashboarding. Demonstrated ability to leverage data for informed decision-making. Ability to bridge traditionally siloed teams and processes to foster integrated customer ...