Support Engineering Manager
- Location
- United Kingdom
joining Primer's Product Support team, reporting to our Support Lead. Support here isn't a cost centre bolted onto the side of the business — it sits inside Engineering as a full discipline, working alongside the developers who ship Primer's platform. Primer's customers are payments-technical merchants … major incident through to a post-mortem and RCA. Familiarity with ticketing systems like Jira, JSM, or Zendesk, and with ITSM and reporting/BI solutions. Nice-to-haves: 1-2 years in payments, or a strong B2B/SaaS background as a substitute. you may not like it here ...