excellence, efficiency, and compliance across the company's customer service divisions. As Operations Director, you will oversee the end-to-end delivery of core business services, ensuring they are efficient, secure, and scalable. You will lead on automation, process improvements, and service innovation , while maintaining a strong focus on … and enhance the company's service delivery during a period of change. Define and implement the company's operational strategy , ensuring alignment with overall business objectives. Lead and develop a high-performing operations team , fostering a culture of collaboration, accountability, and service excellence. Drive and manage large-scale operational … changes to support businesstransformation, ensuring team buy-in and minimal service disruption. Identify and implement automation solutions to improve service efficiency, reduce manual processes, and scale operations effectively. Continuously review and optimise operational workflows , enhancing productivity and customer satisfaction. Ensure all operations comply with industry regulations, policies More ❯
stakeholders to ensure the best possible outcome, keeping a multidisciplinary team aligned towards a common goal. You will have the authority in leading significant business change and enhanced ways of working in public and government officer facing services. Working closely with your wider company, in particular account managers and … service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Responsibilities Lead multiple projects or a programme of work for one or more clients, primarily within the local government sector. Manage a virtual … the Head of Project Delivery as appropriate. Maintain ongoing communications with all stakeholders including attending board meetings at client organisations and working with client business change managers or equivalent on the transition to the new business to align priorities both within the client and supplier organisations. Manage the More ❯
stakeholders to ensure the best possible outcome, keeping a multidisciplinary team aligned towards a common goal. You will have the authority in leading significant business change and enhanced ways of working in public and government officer facing services. Working closely with your wider company, in particular account managers and … service teams, you will strive for great customer experience and uncover new opportunities to deliver cloud based SaaS projects and clear business benefits for our customers. Is this you? Responsibilities: Lead multiple projects or a programme of work for one or more clients, primarily within the local government sector. … the Head of Project Delivery as appropriate. Maintain ongoing communications with all stakeholders including attending board meetings at client organisations and working with client business change managers or equivalent on the transition to the new business to align priorities both within the client and supplier organisations. Manage the More ❯
