planning, sustainability reporting, cost analysis, compliance monitoring, and application/database monitoring. Experience with Windows Active Directory, RHEL Identity Management, ServiceNow Integration (Incident and CMDB), and integration with the wider HVE ecosystem (e.g., HPe). Competence in BAU infrastructure management, alerting and notification configuration, and dashboards/reporting configuration Role More ❯
Management to significant issues. Following Incident management and Request fulfilment processes. Assist with documentation of Service Desk procedures Assist with developing and maintaining ConfigurationManagementDatabase Shadow external suppliers during installations/upgrades. Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update More ❯
Management to significant issues. Following Incident management and Request fulfilment processes. Assist with documentation of Service Desk procedures Assist with developing and maintaining ConfigurationManagementDatabase Shadow external suppliers during installations/upgrades. Provide planned assistance with IT Projects Provide analysis of Infrastructure and documentation of procedures as required Update More ❯
will already be an SME for Service Now - and you will be bringing these skills to an experienced team. Increase and develop ITSM/CMDB skills within existing team You will be the lead SME for Service Now Asset Management and CMDB in the Secure Platforms team Requirements capture with … aware, and continue to assist with resolution. Validate submitted risks into the risk register, and own risk entry. Skills Service Now experience and certification CMDB and Asset Management experience Software Engineering experience Experience of working in a technical support team Technical aptitude Working within a customer facing environment Being part … of a technical support team Experience working with Service Now or a similar ITSM platform Experience of CMDB/Asset Management design and implementation Looking in: Leading inclusively and Safely I inspire and build trust through self-awareness, honesty and integrity. Owning outcomes I take the right decisions that benefit More ❯
