6 of 6 CMDB Jobs in the Midlands

ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation rules, integrations (e.g., with identity management or asset tools). * Experience working in Agile or IT project-based environments. * Strong analytical, problem-solving, and project management skills.* Excellent communication More ❯

ServiceNow, Jira Service Management, or similar).* Deep understanding of ITIL v3 or v4 principles and their application in real-world service management scenarios.* Strong knowledge of ticketing workflows, CMDB, automation rules, integrations (e.g., with identity management or asset tools). * Experience working in Agile or IT project-based environments. * Strong analytical, problem-solving, and project management skills.* Excellent communication More ❯

Certified System Administrator and hold the Certified System Administrator Certification Substantial experience of various modules and applications within ServiceNow (eg - ITSM, ITOM, SPM, NLU, Security, HRSD, Service Portals, Workspaces, CMDB, Integrations) Significant demonstrable experience of delivering value through the implementation of new or enhanced functionality into a large organisation in a ServiceNow context. Proven ability to be able to work More ❯

incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Provide local support for networking, telephony, and server infrastructure Ensure compliance with ITIL practices , technical standards, and security policies Manage local vendors (e.g. ISPs and mobile carriers ) Perform out … years in IT support or similar technical roles Strong knowledge of: Windows and Microsoft server infrastructure Network infrastructure and VoIP systems Mobile device and telephony management ITIL framework and CMDB practices Experience in a global organization preferred Excellent communication and customer service mindset Fluent in English Willingness to travel frequently More ❯

under your responsibility. Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users. Infrastructure and Governance: Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilities Providing hands & feet assist as part of the IT Support Model Responsible for aligning business needs with the … ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes. Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriers Available to work out of regular working hours when it is commonly agreed (according More ❯

incidents, requests, and tasks) Maintain and improve IT knowledge base and documentation Deliver high-quality support with a customer-first mindset Infrastructure & Compliance Maintain and update infrastructure documentation and CMDB data Prov click apply for full job details More ❯