11 of 11 CMDB Jobs in the Midlands

Title ServiceNow Data and CMDB Specialist Office Location London, Birmingham and Johannesburg Department IT Service Management Applications Working Hours 35 hours per week, 9:30am to 5:30pm but additional hours may be required. We are happy to consider agile and flexible working patterns. Our approach to hybrid working allows … home and 60% working in the office, please contact a member of the recruitment team to discuss further. Role Overview The ServiceNow Data and CMDB Specialist is responsible for the governance, quality and ongoing development of data held within the ServiceNow platform, with particular responsibility for the Configuration Management Database ...

processes and operational standards. Carry out patching, backup checks, endpoint updates and configuration tasks using defined runbooks and tooling. Use monitoring, event management and CMDB data to support effective triage and resolution activities. Maintain accurate and timely updates within ServiceNow, ensuring tickets, changes and configuration items are correctly recorded. Participate ...

Experience leading large-scale ServiceNow transformation programs in enterprise environments. Nice to Have AI Governance and Responsible AI experience. Knowledge of AIOps, Event Management, CMDB, and ITOM. Experience with Agentic AI adoption frameworks and operational governance. Multi-cloud and enterprise integration experience. ...

expertise. • Collaborate with colleagues across technology and business teams to deliver excellent user support. Exposure To • ITSM (IT Service Management) • CSM (Customer Service Management) • CMDB • Asset Management • Knowledge Management • Service Portal • Integration Hub • Flow Designer • Reporting & Dashboards • Performance Analytics • Custom Applications About You We're looking for enthusiastic graduates ...

ITSM preferred CAD preferred ServiceNow AI/Generative AI certification advantageous CTA highly desirable ITIL V4 qualification advantageous Nice to Have AIOps Event Management CMDB/ITOM AI Governance/Responsible AI Multi-cloud environments Enterprise integration architecture Agentic AI adoption and operational governance ...

recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. ...

recurring and major incidents. Ensuring problem records clearly capture root causes, contributing factors, business impact, actions, owners, deadlines and closure evidence. Using incident, monitoring, CMDB and service performance data to identify trends, risks and prevention opportunities. Chairing problem review forums and driving accountability for corrective action completion across resolver teams. ...

policies * Backup, restoration, and migration of user data * Securely wipe data using approved tools and methods * Remove devices from Azure AD/Intune/CMDB systems * Manage laptop and device handover to multiple users and sites * IT equipment Install/Move/Add/Change and Disposal ( data wipe ...

solutions in the following modules – Customer Services, Customer and Service Operations workspaces, Incident Management, Problem Management, Change Management, Release Management, Knowledge Management, Asset Management, CMDB, Virtual Agent, and CSM/Employee Portal Create and maintain system design and operations documentation. Monitor and report on development progress, status, and metrics … ITOM, including enhancements, workflows, integrations and platform improvements. Configure and develop ServiceNow applications, including Service Catalog, Incident, Problem, Change, Release, Knowledge, Asset Management, CMDB, Virtual Agent and Employee/CSM Portals. Build and maintain technical components including Business Rules, Client Scripts, UI Policies, UI Actions, ACLs, server-side scripting, AJAX ...

solutions. Responsibilities: Design, develop, configure, and maintain BMC Helix ITSM solutions. Administer and enhance core ITSM modules including: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Develop and maintain AR System workflows, including: Active Links Filters Escalations Menu Objects Configure and develop applications using BMC Helix Innovation … designs, and operational procedures Skills & Experience: Strong experience administering and developing within BMC Helix ITSM. Extensive knowledge of: Incident Management Problem Management Change Management CMDB Asset Management Smart IT Experience configuring enterprise service management processes. Experience integrating enterprise applications using: REST APIs SOAP Web Services JSON XML Knowledge ...

Hogan Lovells seeks a ServiceNow Data and CMDB Specialist to govern CMDB data, ensure accuracy of CIs and relationships, and drive data quality improvements across the ServiceNow platform. You will work with owners to maintain standards and support reporting and analytics across IT services. The role requires practical CMDB experience ...