1 to 25 of 34 CMDB Jobs in the South East

to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯

to the optimization of ITIL-aligned processes, in particular Incident, Request, Problem, Change, and Service Level Management. Maintain documentation of reporting methodologies, definitions, and data sources within ServiceNow. Support CMDB data integrity and integration for accurate reporting and analysis. Gather business and technical requirements for IT reporting needs and translate them into ServiceNow reporting solutions. Present key findings and insights More ❯

modules to meet business and regulatory needs. Key Responsibilities: Lead ServiceNow Phase 1 implementation, ensuring functional parity with current service management platform. Design and implement a fit-for-purpose CMDB with automated updates and full estate coverage. Deliver integrated Incident, Problem, and Change Management modules. Oversee creation of a user-centric Service Portal and standardised Service Catalogue. Ensure integration with … agreed terms. Oversee Go-Live and Hypercare phases for a smooth production transition. Experience/Skills Required: 10+ years’ experience delivering enterprise-scale ServiceNow ITSM implementations. Deep expertise in CMDB, CSDM, service taxonomy, and Incident/Problem/Change Management. Proficient in ServiceNow configuration, API integration, and workflow automation. Experience with automated discovery, CI/CD, and service impact analysis. More ❯

SAN/NAS, backup, replication) - Networking (LAN/WAN, firewalls, load balancers) - IAM (Active Directory, DNS, DHCP) - Skilled in designing HA/DR enterprise solutions - Experience with discovery tools, CMDB, orchestration, and automation - Familiar with ITSM and service transition practices - Excellent communication skills, able to explain technical concepts to varied audiences - Candidates must hold an active SC Clearance Desirable Skills More ❯

london office Role responsibilities: Platform Development and Configuration: Design, implement, and maintain features across core ServiceNow modules, including IT Service Management (ITSM) , IT Operations Management (ITOM) , Configuration Management Database (CMDB) , Strategic Portfolio Management (SPM) , AppEngine , Custom Applications , and Service Portal . Utilize platform tools such as Predictive Intelligence , Flow Designer , Virtual Agent , Workspaces , Catalog Builder , and UI Builder to deliver More ❯

london office Role responsibilities: Platform Development and Configuration: Design, implement, and maintain features across core ServiceNow modules, including IT Service Management (ITSM) , IT Operations Management (ITOM) , Configuration Management Database (CMDB) , Strategic Portfolio Management (SPM) , AppEngine , Custom Applications , and Service Portal . Utilize platform tools such as Predictive Intelligence , Flow Designer , Virtual Agent , Workspaces , Catalog Builder , and UI Builder to deliver More ❯

managed service supplier, ensuring asset-related processes are efficient, auditable, and aligned with business needs. With oversight of asset strategy and tooling such as ServiceNow (including SAM, HAM and CMDB modules), you'll support audit and compliance requirements while driving value from our technology investments. This role plays a vital part in supplier performance, cost optimisation, and ensuring the availability … Oversee the maintenance of the Asset Register in collaboration with the supplier, ensuring real-time visibility and accuracy Ensure the correct usage and configuration of ServiceNow SAM, HAM and CMDB modules, maintaining data integrity and completeness across asset and configuration records. Review and validate monthly asset reports, highlighting key trends and potential risk areas. Act as the primary interface for … managing the full lifecycle of software and hardware assets, from procurement to retirement. Working knowledge of configuration and compliance standards, with practical experience using tools like ServiceNow, particularly the CMDB, Hardware Asset Management (HAM) and Software Asset Management (SAM) modules. A solid understanding of software licensing models, such as Microsoft 365 and enterprise applications, with the ability to ensure compliance More ❯

Experience: Extensive experience in delivering complex ServiceNow solutions in a regulated industry. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, ITOM, ITAM, CSDM, CMDB and CSM Proficient with ServiceNow in both Public and Private cloud environments. Excellent communication skills for engaging with technical and non-technical audiences. Highly motivated, adaptable, and able to manage More ❯

Experience: Extensive experience in delivering complex ServiceNow solutions in a regulated industry. Proven experience in the implementation of ServiceNow applications including but not limited to ITSM, ITOM, ITAM, CSDM, CMDB and CSM Proficient with ServiceNow in both Public and Private cloud environments. Excellent communication skills for engaging with technical and non-technical audiences. Highly motivated, adaptable, and able to manage More ❯

Enterprise clients. What You'll Do: Define and build this capability from the ground up Own the lifecycle of IT assets-from procurement to disposal Maintain and manage the CMDB (ServiceNow) Ensure compliance with software licensing Collaborate across ITIL practices (Service Desk, Change, Problem Management) Provide reports and insights on asset utilisation and cost optimisation Identify automation opportunities for real … the Service Configuration Management and IT Asset Management (ITAM) practices. Understanding of how CMDBs (Configuration Management Databases) support incident, problem, change, and release management. Practical Experience Establishing or Overhauling CMDB/IT Asset Management system. You can distinguish between CI (Configuration Item) types, relationships, and levels of control. Tooling Expertise: Experience with ServiceNow, or similar. Comfortable integrating asset/configuration … tools with discovery systems, CI/CD pipelines, and ITSM tools. Key Metrics: Asset Inventory Accuracy CMDB Accuracy Rate Time to Resolve Asset-Related Incidents Why Join Us? At Focus Group, we know our people are our greatest asset. We are a growing company that thrives on collaboration, energy, and creativity, where every individual plays a key role in shaping More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯

version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing CMDB data model and Asset/CI Audit Log Experience undertaking daily … checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of Remedy with external reporting systems Desirable - experience generating reports from multiple Remedy sources Desirable - experience with direct More ❯