stakeholders * Handle escalations with professionalism, ensuring timely resolution and high satisfaction levels * Identify risks to service continuity and implement mitigation strategies to maintain operational stability * Maintain accurate configuration records (CMDB), service catalogues and internal knowledge bases * Support IT service integration during mergers and acquisitions, ensuring alignment with business objectives and minimal disruption Requirements: * Experience working in IT service delivery within More ❯
10+ YEARS Hybrid Opportunity Preferred Skillset: Ø Experience working with ServiceNow domains Design, develop, and maintain custom code for all ServiceNow modules Ø Demonstrated knowledge of core ITIL processes (CMDB, Incident, Problem, and Change) Ø Hands on experience on modules like ITSM, ITOM, ITBM, Service Portal and Scoped applications Ø Supporting the iterative configuration of the HRSD application, engage stakeholders More ❯
guidance and SME-level support throughout the project lifecycle Key Skills & Experience: Proven experience as a ServiceNow Implementation Specialist/SME Strong understanding of ServiceNow modules (e.g. ITSM, ITOM, CMDB, etc.) Hands-on experience with ServiceNow integrations (REST/SOAP APIs, MID Servers, or similar) Solid grasp of ITIL processes and service management principles Excellent stakeholder engagement and documentation skills More ❯
Chessington, Surrey, England, United Kingdom Hybrid / WFH Options
Reed
Provide technical support (1st - 3rd line Infrastructure support) Lead and deliver IT projects across the business Collaborate with third-party suppliers to resolve technical issues Create high-quality documentation (CMDB, Visio, user guides) Participate in an on-call rota for high-priority incidents (rarely required) Stay ahead of tech trends and recommend improvements What You’ll Bring: Proven experience in More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Incite Insight
in an organised, logical and understandable manner SharePoint: · Administer IT Sharepoint site You have · Experience working within IT in an Asset Management capacity · Experience administering and managing CMDB (ConfigurationManagementDatabase) to monitor and manage the asset life-cycle of devices, including provisioning, repairing and decommissioning to ensure efficient and effective best use of assets · Experience in data analysis and More ❯
Role Title: Data Analyst (CMDB) Work mode: Hybrid, 2 days WFO Contract duration: 6 months and will be extended further Location: London Analyses and interprets data to identify trends, risks, and opportunities. Produces dashboards, reports and insights to support decision-making regarding the ServiceNow platform. Assists with configuration, validation and remediation activities to ensure data accuracy and compliance. ServiceNow background More ❯
. Background as a backend/infrastructure engineer turned PM. Product marketing or technical content track record. AI/ML or agent-based systems experience. Exposure to ServiceNow/CMDB or operational security tooling. Why Join Ambitious problem space : apply LLMs and agents to high-impact cybersecurity challenges. Expert team : builders from Big Tech and scale-ups with multiple exits More ❯
. Background as a backend/infrastructure engineer turned PM. Product marketing or technical content track record. AI/ML or agent-based systems experience. Exposure to ServiceNow/CMDB or operational security tooling. Why Join Ambitious problem space : apply LLMs and agents to high-impact cybersecurity challenges. Expert team : builders from Big Tech and scale-ups with multiple exits More ❯
london (city of london), south east england, united kingdom
Heart Mind Talent
. Background as a backend/infrastructure engineer turned PM. Product marketing or technical content track record. AI/ML or agent-based systems experience. Exposure to ServiceNow/CMDB or operational security tooling. Why Join Ambitious problem space : apply LLMs and agents to high-impact cybersecurity challenges. Expert team : builders from Big Tech and scale-ups with multiple exits More ❯
ServiceNow/CMDB Administrator Our prestigious client are looking for an experienced ServiceNow/CMDB Administrator to join them on a 6 month initial contract. They are investing heavily in ServiceNow as their new ITSM toolset creating a best in class service and operations function. The ServiceNow/CMDB Administrator will - Ensure the CMDB is created, embedded and built into … ways of working and processes Work with technology and service owners to build and maintain the CMDB, ensuring all assets and services are accurately documented. Make sure all data relationships and dependencies are created, all data is maintained and ensure the CMDB becomes an integral part of the service. Fulfil Service Requests relating to CMDB data including data updates and More ❯
london (city of london), south east england, united kingdom
Pioneer Search
to diverse stakeholders Partner with delivery and service teams to improve how users experience Change Maintain compliance with audit and regulatory standards while introducing practical agility Work with the CMDB and ServiceNow to enhance automation and reporting Collaborate globally to align processes and share best practice What we're looking for Experience in IT Change Management/ITSM, ideally within … financial or regulated enterprise environments Proven experience chairing CABs and handling large change volumes Hands-on knowledge of ServiceNow Change Management and CMDB integration Strong understanding of risk and audit within complex IT estates Engaging communicator with energy, passion, and a balanced governance approach Comfortable improving processes, not just following them Why this stands out Join an organisation investing in … in a high-impact governance role. Apply with your CV to - or contact Alex Holliday at Pioneer Search for a confidential discussion. Keywords: IT Change Manager, ITIL, CAB, ServiceNow, CMDB, ITSM, Governance, Audit, SOX, Operational Resilience, Financial Services, Insurance, Cloud Transition More ❯
ServiceNow/CMDB Administrator Our prestigious client are looking for an experienced ServiceNow/CMDB Administrator to join them on a 6 month initial contract. They are investing heavily in ServiceNow as their new ITSM toolset creating a best in class service and operations function. The ServiceNow/CMDB Administrator will - Ensure the CMDB is created, embedded and built into More ❯
London, South East, England, United Kingdom Hybrid / WFH Options
Arden Resourcing Limited
ServiceNow Lead Functional Consultant Remote working Rate negotiable – Inside IR35 My client, a global digital solutions company, is recruiting for a ServiceNow Lead Functional Consultant, for an initial 10-month period, which is likely to be extended. The role is More ❯