2 of 2 CRM Analyst Jobs in the West Midlands

seeking a skilled Business Analyst to join our clients team in Birmingham. The ideal candidate will have strong expertise working on Digital Customer Experience type projects, including CRM and Data led Marketing systems. You will collaborate closely with digital and product teams to lead requirements and documentation for a new CRM and Marketing system implementation. Experience … of Retail/Customer interaction type CRM/Marketing environments will be a big benefit. Responsibilities: - Analyse and interpret business processes, customer interactions and touchpoints to enhance CRM strategies and improve customer experience. - Work with marketing teams to understand the needs of large volume data-driven and AI campaign tools. - Collaborate with digital and product teams to identify … opportunities for product enhancements and process improvements. - Develop requirements for reporting and dashboards. - Work closely with Data Engineering teams to elicit data migration requirements for migration to new CRM and Marketing systems. Requirements: - Proven experience as a Business Analyst, preferably in Customer Experience, CRM, or Marketing. - Strong analytical skills and proficiency in data analysis tools. - Experience More ❯

Robert Half Technology are currently recruiting for a contract CRM Data Analyst role to start as soon as possible. You will be required to be in the office 3 days a week. The role is based just outside of Wolverhampton. We're looking for a detail-oriented and collaborative Senior CRM & Data Insights Executive to take … ownership of CRM and data operations. This role plays a vital part in ensuring supporter data is accurate, accessible, and strategically used to drive engagement success. The ideal candidate will be a hands-on technical expert who enjoys improving systems and processes, while also acting as a key partner to teams across the organisation. Key Responsibilities CRM & Data … Operations Serve as the primary owner of the CRM system, overseeing its strategic development and day-to-day performance. Ensure supporter data is accurate and maintained to support compliance, and reporting. Manage data processes such as imports, segmentation, deduplication, GDPR updates. Maintain efficient and well-documented processes around coding, data selections, and income tracking. Lead CRM improvement initiatives More ❯