CRM Analyst Jobs in the West Midlands

Customer Relationship Management Analyst
England > West Midlands

The median Customer Relationship Management Analyst salary in the West Midlands is £45,000 per year, according to job vacancies posted during the 6 months leading to 4 August 2025.

The table below provides salary benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
4 Aug 2025
Same period 2024 Same period 2023
Rank 177 225 193
Rank change year-on-year +48 -32 +117
Permanent jobs requiring a CRM Analyst 9 4 24
As % of all permanent jobs advertised in the West Midlands 0.22% 0.061% 0.49%
As % of the Job Titles category 0.24% 0.064% 0.55%
Number of salaries quoted 7 4 23
10th Percentile £32,450 £34,750 -
25th Percentile £39,125 £38,125 £35,500
Median annual salary (50th Percentile) £45,000 £41,250 £38,000
Median % change year-on-year +9.09% +8.55% -0.65%
75th Percentile - £43,750 £41,000
90th Percentile - - £46,600
England median annual salary £45,000 £41,250 £49,972
% change year-on-year +9.09% -17.45% +5.20%

All Permanent IT Job Vacancies
West Midlands

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in the West Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in the West Midlands with a recognized job title 3,677 6,220 4,385
% of permanent jobs with a recognized job title 91.42% 94.56% 90.26%
Number of salaries quoted 2,102 4,125 3,069
10th Percentile £28,000 £28,000 £30,000
25th Percentile £33,563 £35,700 £38,750
Median annual salary (50th Percentile) £50,000 £50,000 £52,500
Median % change year-on-year - -4.76% +5.00%
75th Percentile £66,250 £65,000 £66,250
90th Percentile £79,875 £80,000 £77,500
England median annual salary £55,000 £55,000 £60,000
% change year-on-year - -8.33% -

CRM Analyst
Job Vacancy Trend in the West Midlands

Job postings that featured CRM Analyst in the job title as a proportion of all IT jobs advertised in the West Midlands.

Job vacancy trend for CRM Analyst in the West Midlands

CRM Analyst
Salary Trend in the West Midlands

3-month moving average salary quoted in jobs citing CRM Analyst in the West Midlands.

Salary trend for CRM Analyst in the West Midlands

CRM Analyst
Salary Histogram in the West Midlands

Salary distribution for jobs citing CRM Analyst in the West Midlands over the 6 months to 4 August 2025.

Salary histogram for CRM Analyst in the West Midlands

CRM Analyst
Job Locations in the West Midlands

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing CRM Analyst within the West Midlands region over the 6 months to 4 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Birmingham - 7 £45,000 - 3
Wolverhampton - 1 £33,500 - 1
Shropshire - 1 £32,500 - 1
CRM Analyst
England

CRM Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the West Midlands

For the 6 months to 4 August 2025, CRM Analyst job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all permanent job ads across the West Midlands region featuring CRM Analyst in the job title.

1 9 (100.00%) CRM
2 7 (77.78%) Change Management
2 7 (77.78%) Salesforce
2 7 (77.78%) Project Management
2 7 (77.78%) Taxonomies
2 7 (77.78%) NetSuite
2 7 (77.78%) Test Scripting
2 7 (77.78%) Process Improvement
2 7 (77.78%) Business Transformation
2 7 (77.78%) User Stories
2 7 (77.78%) Procure-to-Pay
2 7 (77.78%) Analytical Skills
2 7 (77.78%) Order to Cash
2 7 (77.78%) Record to Report
2 7 (77.78%) Scenario Testing
2 7 (77.78%) Analytical Thinking
2 7 (77.78%) Decision-Making
2 7 (77.78%) Problem-Solving
2 7 (77.78%) Thought Leadership
2 7 (77.78%) Product Roadmap
2 7 (77.78%) Backlog Management
2 7 (77.78%) Requirements Gathering
2 7 (77.78%) Social Skills
2 7 (77.78%) Agile
2 7 (77.78%) Finance
2 7 (77.78%) Stakeholder Management
2 7 (77.78%) Legacy Systems
2 7 (77.78%) Roadmaps
3 2 (22.22%) Inclusion and Diversity
3 2 (22.22%) Data Management

CRM Analyst Skill Set
Co-occurring Skills and Capabilities in the West Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Business Applications
1 7 (77.78%) NetSuite
General
1 7 (77.78%) Analytical Skills
1 7 (77.78%) Finance
1 7 (77.78%) Social Skills
2 2 (22.22%) Inclusion and Diversity
Miscellaneous
1 7 (77.78%) Legacy Systems
1 7 (77.78%) Taxonomies
Processes & Methodologies
1 9 (100.00%) CRM
2 7 (77.78%) Agile
2 7 (77.78%) Analytical Thinking
2 7 (77.78%) Backlog Management
2 7 (77.78%) Business Transformation
2 7 (77.78%) Change Management
2 7 (77.78%) Decision-Making
2 7 (77.78%) Order to Cash
2 7 (77.78%) Problem-Solving
2 7 (77.78%) Process Improvement
2 7 (77.78%) Procure-to-Pay
2 7 (77.78%) Product Roadmap
2 7 (77.78%) Project Management
2 7 (77.78%) Record to Report
2 7 (77.78%) Requirements Gathering
2 7 (77.78%) Scenario Testing
2 7 (77.78%) Stakeholder Management
2 7 (77.78%) Test Scripting
2 7 (77.78%) Thought Leadership
2 7 (77.78%) User Stories
Programming Languages
1 1 (11.11%) SQL
Quality Assurance & Compliance
1 1 (11.11%) GDPR
Vendors
1 7 (77.78%) Salesforce