2 of 2 Case Management Jobs in Hertfordshire

internal departments to ensure seamless resolution of customer enquiries and distributor support. Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records. Support customers, distributors and internal teams with technical, service, warranty and digital platform queries. Key skills & experience: Experience in customer service, technical support … equivalent industry experience. Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms. Practical experience with customer support processes, case management, and digital engagement platforms. Strong problem-solving and analytical skills, with high attention to detail and accuracy. Effective communication and teamwork abilities, with ...

skills, engaging confidently with CLOs, the Monitoring Officer, Legal and colleagues across the organisation.- Confidence using Microsoft Office (Outlook, Word, Excel, Teams) and digital case management tools.- Flexibility, resilience and a proactive, self-starting approach.Experience in information governance, customer service, regulatory compliance or administrative roles is desirable; however ...