2 of 2 Case Management Jobs in Milton Keynes

Typescript/Playwright. Solid understanding of .Net with practical experience using .Net 8+, NUnit and IDE’s like Visual Studio or Rider. Proficient with case management tools like JIRA and Confluence, including any plugins like XRay for test case management. Able to query using SQL and have ...

this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults … preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting & Data Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity ...