17 of 17 Case Management Jobs in the North West

organisation is investing in its technology function and requires a hands‐on leader to take ownership of IT operations while delivering a major Case Management System (CMS) implementation. This role would suit an experienced IT Manager ready to step up, or an established Head of IT looking … real ownership and impact. Key Responsibilities Define and deliver the organisation’s IT strategy, aligned with business goals Lead the implementation of a new Case Management System (CMS) from planning through to adoption Oversee day-to-day IT operations, ensuring reliability, performance, and service quality Manage third‐party ...

IR35). This is predominantly a remote role with occasional travel to the Manchester office, approximately one day per week. This is a greenfield Case Management system implementation, and you will be the sole BA/PM on the project from day one. You will take ownership … scoping, requirements gathering, documentation and stakeholder management through to delivery, working with an offshore development team and managing the supplier relationship throughout. You will need proven experience working with the following: Business analysis and project management across a full system implementation lifecycle Greenfield or new implementation projects, ideally ...

challenges and anticipate tomorrow’s needs. Key Responsibilities Facilitate process workshops to map out current‐state and future‐state journeys (e.g., onboarding, offboarding, case management). Collaborate with stakeholders to identify pain points and opportunities for automation using ServiceNow HRSD. Design and deliver ServiceNow solutions that underpin … alignment with HR strategy and user experience goals. Work with cross‐functional teams to ensure successful implementation and adoption of ServiceNow solutions. Support change management, communication planning, and stakeholder engagement to drive transformation outcomes. Contribute to internal initiatives such as proposition development, AI readiness and adoption, thought leadership ...

have developed a number of internal systems and are now embarking on their most ambitious initiative to date: the greenfield development of a new Case Management Platform to replace their existing off-the-shelf solution. This is a rare opportunity to join a growing organisation where technology … delivery. The Opportunity My client is seeking an experienced Business Analyst/Project Manager to take a central role in delivering a greenfield Case Management Platform. This is a dual-function role covering both business analysis and project management. You will work closely with internal stakeholders to define ...

trying to move away from clunky, manual HR processes and towards more joined-up, employee-friendly services. That could mean improving onboarding, offboarding, case management, lifecycle events, employee communications, or the wider HR service delivery model. The role would suit someone who enjoys getting under the skin … experience with ServiceNow HRSD A good understanding of HR service delivery, HR operations or Global Business Services Experience across onboarding, offboarding, lifecycle events and case management Experience running workshops and engaging with business stakeholders The ability to map HR processes and design better ways of working Consultancy experience ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Some solution architecture work Propose, design and implement ...

technology, and transformation. You'll be partnering with HR and business leaders to rethink how services are delivered - from onboarding and offboarding through to case management and employee journeys - using ServiceNow as the backbone. A big part of what you'll be doing is challenging … digital HR services. What they're looking for Strong experience delivering HR transformation or HR service improvement programmes Solid understanding of ServiceNow HRSD - including case management, lifecycle events, and employee journeys Comfortable running workshops and engaging senior stakeholders Ability to translate business needs into practical, ServiceNow-enabled solutions ...

Responsibilities Own and manage the firm's operational data infrastructure, ensuring accuracy, consistency and accessibility across systems Lead the development and governance of management information (MI), providing actionable insight to senior stakeholders Oversee the data analytics function, including dashboards and reporting tools (Power BI, SQL-based reporting) Identify … Undertake ad hoc duties as required Person Specification Experience in a senior operations role, ideally within legal or professional services Strong background in data management, MI reporting and business intelligence tools (Power BI, Tableau or similar) Good working knowledge of SQL and relational databases Experience using case management ...

full remote! Required Skills: Proven leadership of software engineering in a regulated or professional services environment (ideally legal) Track record delivering complex, integrated systems (case management + finance + M365 + telephony/CRM + data/BI) Deep knowledge of modern engineering practices: Agile, CI/… automated testing, IaC, microservices/monolith-modularisation Strong cloud experience (Azure preferred: App Service, Functions, Service Bus, API Management, Key Vault, ADF/Databricks, SQL) Proficiency with one or more stacks: .NET/C#, TypeScript/Node.js, React/Next.js, SQL/NoSQL Excellent stakeholder managementable to translate legal ...

support change initiatives, facilitate workshops, and contribute to stakeholder engagement and adoption efforts. Delivering digital HR solutions that improve employee experience, including self-service, case management, and AI-powered knowledge platforms. You will also have the opportunity to grow your expertise and contribute to the team through: Knowledge ...

templates, and identifying opportunities for design improvements. About Your Team Clio Operate (previously ShareDo), part of Clio, is a cutting‐edge, adaptive work management platform that empowers large law firms to create customised solutions for managing their work processes. We focus on mid‐sized to enterprise law firms that … Clio Operate as their Case Management System to streamline operations, boost profitability, and enhance the client experience. In March 2025, Clio — the global leader in cloud‐based legal technology — announced the strategic acquisition of ShareDo. Headquartered in Vancouver, Canada, Clio also has offices in Toronto, Calgary, Dublin, Manchester ...

senior, strategic role sitting at the intersection of data, technology, and business operations, responsible for ensuring the organisation runs efficiently through high quality management information, robust systems, and effective cross functional collaboration. As our IT Operations Manager you will: - Own and enhance the firm's operational data infrastructure, ensuring … accuracy, consistency and accessibility. Lead the development and governance of management information (MI) and reporting for senior leadership Manage and develop a data analytics function, including dashboards and reporting tools (e.g. Power BI, SQL) Partner with stakeholders across the business to improve reporting, processes, and performance insights Oversee operational ...

application of deep technical skills and strong dedication to detail-oriented analysis, the Principal DFIR Consultant supports clients extensively. The role provides line‐management opportunities, supporting and mentoring all team members. Additionally, the role offers cross‐service internal support, reviewing collaboration and efficiencies. Key Responsibilities Managing and coordinating … clear communication, and efficient workflow throughout technical engagements. Responding to emergency incidents, including mitigation and remediation activities. Maintaining composure and effectiveness in client incident‐management scenarios. Providing clients with high‐quality technical investigations. Collaborating in the identification, resolution, and documentation of security incidents. Conducting intelligence‐driven investigative analysis. ...

reporting and sales activity tracking Work collaboratively across teams to ensure an excellent customer experience Experience Required Previous experience within Sales, Business Development, Account Management or a similar client-facing role Strong communication and relationship-building skills Comfortable attending events and engaging with stakeholders at all levels A proactive ...

Description ShareDo Developer (Clio Operate) - Manchester ShareDo Developer with excellent ShareDo (Clio Operate) development or similar case management development experience is required by a leading UK law firm based in Manchester. The role will be hybrid working, so 2 days in the office, 3 days working at home ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role i... ZIPC1_UKTJ ...