24 of 24 Case Management Jobs in the North West

Office on a full-time hybrid basis.Key Responsibilities• Manage, support and provide guidance to the existing development team • Develop, test, and maintain the existing Case Management System • research, design, document, and modify software specifications throughout the production life cycle. • Assist in defining software development project plans, including scoping … existing programs for the purposes of correcting errors, isolating areas for improvement, and general debugging • Generate statistics and write reports for management and/or team members on the status of the programming process • Extend Case Management processes using t-sql and .NET technologies (e.g. C# ...

needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role will work as part of the Care … organisation. Live our values in the role and organisation. Adult Social Care Specific Responsibilities Arrange and record care packages accurately using the designated case management system, ensuring compliance with organisational standards. Manage daily demand for care and support collaboratively within the team, prioritising urgent cases (e.g. Hospital discharges ...

play a key role in identifying and investigating unusual or potentially suspicious activity, helping Vanguard maintain a robust and effective financial crime risk management framework. You'll work with a range of stakeholders across Compliance, Risk, Operations and Technology while developing deep expertise in transaction monitoring, financial crime typologies … looking to broaden their experience, investigate complex customer activity and contribute to the continual enhancement of transaction monitoring controls within a globally respected investment management organisation.Why Join This Team Investigate complex and potentially suspicious customer activityDevelop specialist expertise across transaction monitoring, AML and financial crime riskContribute to the enhancement ...

impact of AI on how development team’s work. You’ll oversee a team of 10 Systems Developers at Fletchers, who own the Proclaim case management estate and the systems that surround it, and a team of 5 Salesforce Developers at Blume. This is not a hands … application delivery lifecycle across both teams, from how work is sized and prioritised, tested, released, and supported. Sprint discipline, release management, change control processes, CI/CD pipeline governance, and environment management are all core to this role. You will work closely with the Technical Delivery Manager ...

systems, identify where services are falling short and turn that into a sensible transformation roadmap and business case. The work could involve customer case management, contact centre processes, field operations, self-service and workflow automation. You'll help shape solutions using either ServiceNow CSM or FSM, depending … FSM. You do not need both. They are more interested in whether you understand CRM properly. You should be comfortable discussing customer journeys, case management, service operating models and the role technology can play in improving the experience for both customers and service teams. Candidates with a strong ...

working. You will be responsible for the delivery of application development to help their users and clients drive improvement within the firm through dynamic case management applications. It is a key role in the business, and you will have a lot of autonomy in the role. Experience required … solutions that interface with the line of business applications of the firm as well as customising and configuring off the shelf software; Develop the case management system in order to ensure continual optimisation of business efficiency and procedures; Support the integration of VisualFiles with other firm-wide packages ...

largest employers in Liverpool, is looking to a Technical IT Project Manager to join a them whilst they look to a new HR Case Management Solution. Our client has a unique user base of 30,000. Joining a wider dedicated team, you will take responsibility of establishing … having delivered technology-enabled business change and software implementations HR systems or similar projects would be highly beneficial as would any e xperience with Case Management Platforms and PeopleXD You will have experience of agile and waterfall project management methodologies Proven previous accountability for sizeable budgets ...

needs, ensuring timely access to appropriate support from contracted providers. The team works in line with service agreements, care plans, and organisational standards, using case management systems to accurately record care arrangements and support care planning and service monitoring. This role will work as part of the Care … sensitively. Ability to manage competing priorities, meet deadlines, and maintain accurate records in a fast-paced environment. Confident in using digital systems for case management, communication, and data reporting. Professional Integrity: Commitment to confidentiality, equality, and continuous improvement. Desirable- Experience delivering health and social care services or advice ...

business. The successful candidate will be able to translate business requirements into practical technical solutions and will have experience working within legal practice management systems and regulated environments. Key Responsibilities Design, develop and support solutions within Actionstep and Toca.io. Build and maintain integrations with internal and third-party systems … including schema design, data migration and query optimisation. Experience integrating systems using REST APIs, webhooks and other integration technologies. Experience working with legal practice management systems or comparable line-of-business platforms. Understanding of matter management, client onboarding, document management, diary management, billing and workflow automation. ...

technical and hands-on QA & Stability Technical Lead to join a high-profile Global Markets programme responsible for a mission-critical workflow and task management platform. The system processes 8–9 million emails per month, supports hundreds of concurrent users, and is being modernised to scale to thousands … quality, stability, performance, and release assurance. The successful candidate will be expected to lead by example, actively contributing to test automation, performance testing, environment management, and defect investigation. About mthree: Since 2010, mthree has been helping clients solve their business and technological challenges. We are a technology and business ...

with product visions, strategies and roadmaps. We have invested heavily in Microsoft Dynamics 365 and continue to expand our digital capabilities by extending our case management functionality and implementing Field Service. As part of our digital channel shift strategy, we recently launched a new Resident Portal through Plentific … utilise 8x8 to support our contact management capabilities. We have already adopted AI-powered features within these platforms and are keen to further explore and expand the use of AI to enhance both resident experience and operational efficiency. What we're looking for We are looking for someone ...

self-sustain the platform over time, reducing dependency on external partners Lead the operating model , governance forums, demand intake, prioritisation, decision rights and escalation management Drive platform value realisation through investment oversight, ROI tracking, benefits management and adoption outcomes Provide full financial ownership including budget management, licence … readiness and continuous improvement initiatives What We're Looking For Proven experience in enterprise platform ownership, product strategy or technology-enabled transformation leadership Engineering management experience , a track record of directly leading development and operations teams, setting standards, managing performance and fostering a culture of continuous improvement A genuine ...

improvement opportunities.Ability to interpret and analyse data to identify trends, insights and recommendations.Understanding of delivery methodologies such as Agile and Waterfall.Excellent communication and stakeholder management skills, with experience facilitating workshops and collaborative discussions.DesirableUnderstanding of the regulatory environments in which DWF operates.Experience developing and embedding new ways of working within … legal or professional services environments.Experience supporting organisational change initiatives with measurable outcomes.Knowledge of Case Management or Practice Management systems.Experience leading or supporting technology transformation projects or key project workstreams.Relevant Business Analysis qualification or professional certification.What we offer We are committed to ensuring that each member ...

documentation standards.3. AI Solutions & AutomationIdentify and deliver high-value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI-assisted case triage, talent insights, and conversational self-service.Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD.Build … with enterprise AI governance standards.Establish AI performance monitoring and responsible AI frameworks for HR use cases.4. Data Architecture & GovernanceDesign HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams.Enable secure, governed access to HR data for analytics (Power ...

. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4\. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

3. AI Solutions & Automation Identify and deliver high‐value AI and automation use cases across the HR lifecycle — intelligent onboarding, workflow automation, AI‐assisted case triage, talent insights, and conversational self‐service. Architect and implement AI capabilities within Oracle HCM Cloud, Eightfold’s talent intelligence platform, and ServiceNow HRSD. … governance standards. Establish AI performance monitoring and responsible AI frameworks for HR use cases. 4. Data Architecture & Governance Design HR data models, master data management (MDM) strategies, and data lineage documentation in partnership with Data Engineering and BI teams. Enable secure, governed access to HR data for analytics (Power ...

improve those apps while they’re used at scale Build efficient and scalable data integration pipelines from a range of sources (legacy legal case management systems, unstructured Word documents, PDF files, SQL DBs, etc.) Own backend architecture across core projects and lead on infrastructure and architecture design decisions ...

conduct strategic conversations with CIO-level stakeholders on customer service technology, organisational transformation and AI adoption.Strong understanding of Salesforce Service Cloud capabilities, including Case Management, Omnichannel Routing, Digital Engagement, Knowledge, Field Service integration, Service Intelligence and Contact Centre transformation.Experience defining service transformation strategies that combine process improvement, operating … years.Proven ability to architect enterprise-scale Salesforce Service solutions while balancing scalability, security, performance, maintainability and operational excellence.Strong commercial and consulting skills, including business case development, roadmap definition, executive storytelling and stakeholder management.Experience developing industry-leading propositions, offerings and thought leadership in the customer service domain.Ability to work creatively ...

Assurance teams to define and execute QA and UAT plans, verify sprint releases, and support defect triage. Provide thought leadership across customer service operations, case management, omni‐channel, knowledge management, automation, and service process optimisation. Qualifications Demonstrated experience as a Functional Lead, Delivery Lead, Program Lead ...

hands-on technical leadership role where you'll shape the firm's technology strategy while remaining actively involved in software development, architecture, database management and team leadership. You'll play a key role in designing scalable enterprise solutions for a 1,000-user organisation and work closely with senior … business-critical applications using C#/.NET, Python, SQL and React .Design and build REST APIs and integrations with third-party systems, including our Case Management System. Oversee Microsoft SQL Server environments, T-SQL development and Power BI reporting. Lead, mentor and develop the MI & Application Development team ...

hands-on technical leadership role where you'll shape the firm's technology strategy while remaining actively involved in software development, architecture, database management and team leadership. You'll play a key role in designing scalable enterprise solutions for a 1,000-user organisation and work closely with senior … critical applications using C#/.NET, Python, SQL and React . Design and build REST APIs and integrations with third-party systems, including our Case Management System. Oversee Microsoft SQL Server environments, T-SQL development and Power BI reporting. Lead, mentor and develop the MI & Application Development team ...

manage customer accounts to identify and prevent potential issues. Skills to succeed: Experience delivering excellent customer service, ideally in a contact centre, complaints, case management, or customer relations environment. Experience supporting customers across multiple channels, including phone, email, and webchat (preferred). Strong interpersonal skills, including objection handling ...

with a distribution firm in Preston! This apprenticeship is designed in collaboration with top employers to give you hands-on experience with Excel, data management, report creation, and dashboard building. Why choose this apprenticeship? Choosing this apprenticeship means securing your future with industry-recognised qualifications, all while earning … 8.30-1.30 Perks of this role: Competitive Salary. Early finish Fridays. Modern town centre office, close to the train and bus stations. Market leading case management software. Ongoing training and support. Office team building events. Career progression opportunities. About NowSkills: NowSkills is an official UK government apprenticeship provider. ...

IQSTB Foundation Level qualification or aboveExperience with manual and automated testingExperience testing mobile applications (iOS and Android)Experience testing web applications and REST APIsTest case management tools such as TestRailIf you have the required skills and experience for this Lead Software Test Engineer role, then please ...