1 to 3 of 3 Case Management Jobs in South London

general queries as possible on 1st contact, escalating to relevant teams where the query is more complex. You will be providing leadership, guidance and management of the HR Direct team, and will develop and deliver a Customer Services improvement Strategy for the service. In addition, you will be developing … within SLA delivering a service which provides excellent and timely communication with the customer throughout 2. Responsible for ensuring the full range of line management duties for the First Point of Contact team are completed; including recruitment selection, induction, training on query resolution, appraisal and performance management, grievance … and disciplinary management and workload allocation. 3. Manage and contribute to the development needs of the team, including conducting PDPRs, ensuring mandatory training compliance and identifying development requirements in line with succession planning. 4. Developing training plans and query resolution resources against anticipated questions. 5. Act as the point more »

development, working on projects as part of a team or independently Participate in all phases of the software development life cycle Maintain the Visualfiles case management system Research and develop IT solutions that integrate or work with Visualfiles Work with VRT (SQL) to produce reports and data where more »

development, working on projects as part of a team or independently Participate in all phases of the software development life cycle Maintain the Visualfiles case management system Research and develop IT solutions that integrate or work with Visualfiles Work with VRT (SQL) to produce reports and data where more »