11 of 11 Case Management Jobs in the East of England

vital part of our client's service redesign initiative, you will be responsible for: Leading the Change: Manage the reconfiguration of case management systems, focusing on LiquidLogic to ensure alignment with new workflows, policies, and reporting requirements. Evaluating Current Systems: Review the existing setup of Children's Care … Support case management systems and identify necessary enhancements. Crafting Proposals: Produce detailed, costed proposals for system design, build, and implementation. Translating Vision into Action: Turn redesigned services into updated workflows and digital forms within case management systems. Collaborating with Suppliers: Liaise with system suppliers to implement ...

environment. Key Responsibilities Technical Support : Provide expert payroll related support across Zellis products, resolving software and data-related issues, and contributing to product improvement. Case Management : Handle Payroll related support cases through to resolution, ensuring timely customer updates and SLA compliance while delivering a positive customer experience. Knowledge … customer support role with demonstrable knowledge of Payroll legislation and best practice Proven experience in customer service or customer support role Proficient with Payroll & case management software as well as the Microsoft suite of products Experience with SLAs, KPIs, and customer satisfaction metrics (e.g., NPS) A positive ...

functional expertise across Dynamics 365 CRM modules: Sales Customer Service Customer Insights/Marketing Field Service (where applicable) Define standards for: Business Process Flows Case management, SLAs, queues Forms, views, dashboards, and automations Identify optimisation and automation opportunities using: Dynamics 365 native capabilities Power Platform (Power Automate, Power ...

user adoption, confidence and engagement. Working closely with the L&D Manager, departments and stakeholders, the postholder will support the successful use of our case management system (Salesforce), in-house platforms, collaboration tools and evolving AI solutions. We are not looking for agency support, we welcome direct applications ...

manage financial crime at scale. Our platform combines advanced data, AI and machine learning to deliver market-leading solutions across: Financial Crime Risk Management Anti-Money Laundering (AML) & Counter-Terrorist Financing (CTF) KYC & Risk Assessment Watchlist, Customer & Payment Screening Transaction Monitoring & Alert Adjudication Case Management & Regulatory Reporting ...

internal departments to ensure seamless resolution of customer enquiries and distributor support. Maintain comprehensive technical and customer documentation, including knowledge base content, FAQs and case records. Support customers, distributors and internal teams with technical, service, warranty and digital platform queries. Key skills & experience: Experience in customer service, technical support … equivalent industry experience. Proficiency with CRM, ticketing systems and digital tools, ideally including LMS or SaaS platforms. Practical experience with customer support processes, case management, and digital engagement platforms. Strong problem-solving and analytical skills, with high attention to detail and accuracy. Effective communication and teamwork abilities, with ...

team and be the specialist for legal application support, including InTapp, iManage, Bighand, Laserforms, and any other relevant legal applications, including HR, case management, and finance systems. This means you will be the escalation point in the incident and problem management processes and become the legal application ...

skills, engaging confidently with CLOs, the Monitoring Officer, Legal and colleagues across the organisation.- Confidence using Microsoft Office (Outlook, Word, Excel, Teams) and digital case management tools.- Flexibility, resilience and a proactive, self-starting approach.Experience in information governance, customer service, regulatory compliance or administrative roles is desirable; however ...

ticketing systems to log, track, prioritise, and resolve incidents in line with service level agreements (SLAs). Escalate issues appropriately and follow established incident management and escalation procedures. Document support interactions, including client enquiries, troubleshooting steps, and resolutions, to ensure accurate tracking and reporting of support activities. Create, update … support product improvements. Provide feedback on recurring issues, potential enhancements, or software bugs to help optimise system performance. Utilise help desk, ticketing, and case management tools to manage support workload. Support configuration, updates, and usage queries relating to internal platforms and operational systems. Requirements: Strong understanding of software ...

AsaPayrollCustomerSupportAgent,you'llrepresentZellisinbothinternalandcustomer-facinginteractions,deliveringhigh-quality,multi-channelsupportforoursoftwaresolutions.YoullworkwitharangeofstakeholdersHR/Payrollmanagers,Finance,ITprofessionalstoresolveissues,improveservicedelivery,andenhancethecustomerexperience. Wewillprovidefullproducttraining,supportedbyyourteam,butyoullneedtobetechsavvyideallywithaPayrollbackgroundandathirsttolearnwithinterestindevelopingacareerinasoftwaresupportenvironment. KeyResponsibilities TechnicalSupport :ProvideexpertpayrollrelatedsupportacrossZellisproducts,resolvingsoftwareanddata-relatedissues,andcontributingtoproductimprovement. CaseManagement: HandlePayrollrelatedsupportcasesthroughtoresolution,ensuringtimelycustomerupdatesandSLAcompliancewhiledeliveringapositivecustomerexperience. KnowledgeSharing :KnowledgeArticlecreation. Collaboration :Provideinputinsupportteaminmeetings,followdefinedsupportprocedures,andhelpdrivecontinuousimprovement. Travel&Flexibility :OccasionaltraveltoZellis/customermayberequired.Occasionalon-callsupport(evenings/weekends)onarotabasis. Skills&Experience PriorexperienceinaPayrollprocessing,advisoryorcustomersupportrolewithdemonstrableknowledgeofPayrolllegislationandbestpractice Provenexperienceincustomerserviceorcustomersupportrole ProficientwithPayroll&casemanagementsoftwareaswellastheMicrosoftsuiteofproducts ExperiencewithSLAs ...

role. You may touch on other Windows/Microsoft and Networking technologies, but your primary role will involve supporting the company’s bespoke Housing Management Software Application. SALARY: Competitive + Benefits LOCATION: Welwyn Garden City, Hertfordshire (AL7) – 100% Office Based JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have … standards. The Service Desk Application Support Analyst role offers variety and challenge, supporting web-based applications across modules such as Rents, Repairs, Finance, and Case Management. You’ll be working within a fast-paced technology environment where no two days are the same. APPLY TODAY Ready to make your ...