the-art Stadium, a £1 billion landmark that's the beating heart of North Tottenham's transformation. More than just a football ground, it's an engine of change - creating 4,000 jobs and injecting £300 million into the local economy every year. We're at our brightest when we're all together. Our Club, our teams, our … calibre IT Service Desk staff . Collaborate with internal departments and external vendors to ensure technology meets business needs. Attend ChangeAdvisoryBoard (CAB) and IT Architectural Review Board meetings to align IT service strategies with club objectives. Monitor and manage annual budgets for the IT Service Desk function. Identify technology trends … us opportunities to improve and make the impossible, possible. Our values that bind us: DREAM THE IMPOSSIBLE - Impossible made possible when we think outside the box. DARE TO CHANGE THE GAME - Relentlessly strive for glory and leave our mark on the world. DO IT OUR WAY - Win the right way, never at all costs. Our Responsibility to you More ❯
Management Corporate level – Associate Vice President Report to – Vice President, Infrastructure Service Management Location - London, onsite 2 days per week Job purpose: Provide oversight and control of IT Change Management activities as part of the Service Management team Responsible for ensuring the effectiveness of Change Management processes to support the CLS Change programme. Ensure … for the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for new and existing services. Key responsibilities include: Strategic Responsible for ensuring the effectiveness of change management processes to support the CLS change programme. Responsible for assisting in the service integration of a fully functioning service support model, which integrates the delivery from … Produce relevant Management Information to accurately represent performance of work-stream delivery and services provided to the business. Operational Ensure that production services are protected through a rigorous change control process that minimizes operational risk Ensure that the Service Management Framework remains current and is aligned to the strategic direction of the business. Define the non-functional requirements More ❯
City of London, London, United Kingdom Hybrid / WFH Options
CLS Group
Management Corporate level – Associate Vice President Report to – Vice President, Infrastructure Service Management Location - London, onsite 2 days per week Job purpose: Provide oversight and control of IT Change Management activities as part of the Service Management team Responsible for ensuring the effectiveness of Change Management processes to support the CLS Change programme. Ensure … for the Governance and appropriate assessment of all Non-Functional Requirements & Business Expectations for new and existing services. Key responsibilities include: Strategic Responsible for ensuring the effectiveness of change management processes to support the CLS change programme. Responsible for assisting in the service integration of a fully functioning service support model, which integrates the delivery from … Produce relevant Management Information to accurately represent performance of work-stream delivery and services provided to the business. Operational Ensure that production services are protected through a rigorous change control process that minimizes operational risk Ensure that the Service Management Framework remains current and is aligned to the strategic direction of the business. Define the non-functional requirements More ❯
The IT Change and Configuration Analyst will be responsible for at least two of the four key accountabilities that enable IT to meet these aims, and they are described … below. Change Enablement: Ensure Requests for Change (RFCs) are recorded, assessed, and approved by the IT ChangeAdvisoryBoard (CAB). The Service Transition Analyst chairs CAB and is responsible for managing the Forward Schedule of Change. They also manage any communication for RFCs, so affected users/customers are … and OS), VMs, storage devices, Oracle SQL servers and databases, Active Directory/Entra ID, Azure An understanding of the software development and release lifecycle Personal: Experience of managing CAB meetings Ability to confidently enforce the Change Enablement policy, e.g., ensuring that RFCs are not approved until all the required criteria have been met. To confidently enforce governance More ❯
service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a … needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the ChangeAdvisoryBoard and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to … Desk and initiate periodic quality checks across triaging, ticket queues and general desk performance. Work closely with the Head of IT Operations and authorisation of service requests and change controls. Oversee Starters/Leavers procedure and ensure required steps are followed in a timely manner. Ensure the training onboarding procedures and processes are followed for new IT starter. More ❯
service level agreements (SLAs), and provide a seamless user experience. Key Responsibilities Oversee and improve the entire lifecycle of key ITIL practices and be proficient in Incident, Problem, Change, Asset, Transition and Service Request management, ensuring timely resolution and fulfilment in alignment with service level agreements (SLAs). Manage End to End Service Provision by acting as a … needed. Working alongside project teams to ensure new services are introduced effectively. Prepare service delivery documentation, including regular reporting for committee meetings, and ITSLT meetings. To Chair the ChangeAdvisoryBoard and manage the overall process. Monitor and report on service KPIs and performance. Develop and adapt reporting templates and/or metrics to … Desk and initiate periodic quality checks across triaging, ticket queues and general desk performance. Work closely with the Head of IT Operations and authorisation of service requests and change controls. Oversee Starters/Leavers procedure and ensure required steps are followed in a timely manner. Ensure the training onboarding procedures and processes are followed for new IT starter. More ❯
being transitioned into live environments. Capability Gap Analysis: Assess current service capabilities versus proposed requirements, identifying gaps and recommending improvements or innovations. Governance Participation: Represent service architecture in changeadvisory boards, governance forums, and design reviews. Framework Development: Contribute to the evolution of service design methodologies and best practices, such as ITIL and TOGAF. Service Catalogue More ❯
IT Change and Release Manager Hybrid Home - London (client HQ) Monday - Friday Salary negotiable on experience (in the region of £40-50K) Purpose of Role The Change and Release Manager is responsible for overseeing and managing changes to customer core business IT infrastructure, hardware, enterprise software applications, and POS systems, including Zonal and Oracle. The … ITIL best practices. Lead the assessment, analysis, development, documentation, and implementation of changes based on requests for change. Chair the ChangeAdvisoryBoard (CAB) and ensure all changes are properly impact-assessed and authorized. Develop and maintain a structured change control process, ensuring consistency across IT services. Release Management: Plan and schedule … experience in Change and Release Management within an ITIL framework. Strong knowledge of IT infrastructure, enterprise applications, and POS systems (Zonal, Oracle) and Kitchen management Experience leading CAB meetings and managing change control processes. Ability to assess risks and implement mitigation strategies . Excellent communication and stakeholder management skills. Familiarity with release management tools and automation More ❯
Central London, London, United Kingdom Hybrid / WFH Options
McCabe & Barton
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
City of London, London, United Kingdom Hybrid / WFH Options
McCabe & Barton
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
and downstream applications Create solution designs and blueprints for technology projects Collaborate with stakeholders to document systems and processes Participate in architecture governance forums including Architecture Review and ChangeAdvisoryBoard Required Skills: Experience in solution design and architecture documentation Strong understanding of technology systems integration Excellent attention to detail and documentation skills Effective More ❯
to support staff, ensuring high service levels and robust issue resolution Manage infrastructure change requests and represent the team at ChangeAdvisory Boards (CAB) Contribute to technology strategy, supplier management and budget control (up to £4m capex and £2m opex) Required Experience: Deep technical expertise in Office 365, Azure AD, Windows Server, SCCM, Intune More ❯
to support staff, ensuring high service levels and robust issue resolution Manage infrastructure change requests and represent the team at ChangeAdvisory Boards (CAB) Contribute to technology strategy, supplier management and budget control (up to £4m capex and £2m opex) Required Experience: Deep technical expertise in Office 365, Azure AD, Windows Server, SCCM, Intune More ❯