Sr. Consultant Employee Central
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
ensuring compliance, performance, and stakeholder satisfaction under formal SLAs.Key Responsibilities:Service Operations (ITIL)Triage, troubleshoot, and resolve incidents and service requests (P1P4) across EC.Execute change requests for minor enhancements and fixes following change control.Drive problem management: root cause analysis, preventive and corrective actions.Maintain a clear knowledge base, runbooks … activities where applicable.Compliance and AuditEnsure adherence to data privacy and retention policies (e.g., DRTM), audit requirements, and internal controls.Provide evidence for audits, including change logs, test results, and access reviews.Stakeholder and Vendor ManagementServe as the primary functional point of contact for HR operations and business users.Provide status reporting ...