4 of 4 Chat Support Jobs in the Midlands

As a First Line Service Desk Analyst, you will play a crucial role in providing technical support to our employees across various locations. You will be responsible for handling incoming support requests via phone, email, and chat, resolving technical issues promptly and ensuring minimal disruption to business operations. The role requires strong communication skills, technical expertise, and … a customer-centric approach to support our diverse workforce effectively. Key Responsibilities: Provide first-line technical support to Group employees via phone, email, and chat. Log all support requests and technical issues accurately in the ticketing system, ensuring timely resolution and documentation. Diagnose and troubleshoot hardware, software, and network-related issues, escalating complex problems to the appropriate … and provide guidance on preventive measures. Proactively identify trends in technical issues and recommend improvements to enhance system reliability and user experience. Collaborate with other members of the IT support team to share knowledge, best practices, and solutions. Maintain up-to-date knowledge of the groups IT systems, applications, and policies. Adhere to company standards for data security, confidentiality More ❯

Support Engineer, 2nd line, MSP, COR7188 Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative Support Engineer, 2nd line, MSP, COR7188 3 days ago Be among the first 25 applicants Join to apply for the Support Engineer, 2nd line, MSP, COR7188 role at Beautyk Creative If you are a keen … enthusiastic and personable Support Engineer looking for a varied role within a dynamic SME environment, then this is a great opportunity to join a growing, award winning company, with offices in Birmingham. The Role In a varied and highly-visible role, the Support Engineer will provide a true support service to approximately 850 users across multiple sites … in the UK, covering 2nd line desktop support, whilst also getting involved in some interesting and varied project work. My client operates a modern Microsoft environment based around core technology including Windows 10, Office 365 and Active Directory. The Support Engineer will be working 5 days onsite - predominantly in the Birmingham office - but travel to other sites will More ❯

tech that makes a real impact? Join our team as a CX Engineer and help shape how our customers experience the aBILLity platform. At Giacom, we don’t just support products – we support people. We’re looking for a Customer Experience Engineer who thrives on problem-solving, onboarding new users, and delivering world-class support across billing … system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying More ❯

driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every … opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online demonstrations of the platform to new and prospective … clients. Clearly articulate the features, benefits, and commercial value of the platform to different audiences. Support the sales team in customer meetings by providing live platform walkthroughs. Onboarding & Platform Support Assist with client onboarding by guiding customers through initial setup, configuration, and usage. Work closely with account managers and account directors to ensure a seamless transition into the More ❯