4 of 4 Chat Support Jobs in the North of England

Customer Support Advisor Provide technical support to help customers feel safe in their homes Location: Manchester, England, United Kingdom Job Tags: Operations About The Role Customer Support Advisor At SimpliSafe, we're not just another home security company - we're on a mission to make every home secure. Our award-winning smart security systems already protect over … and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. As a Customer Support Advisor, you'll be at the heart of … our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via phone, email, live chat More ❯

and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Customer Support Advisor to join our Manchester-based team and help take our service to the next level. The Role: As a Customer Support Advisor, you'll be at the … heart of our customer journey - providing real-time support to our customers. You'll work across phones, emails, and live chat to provide technical support to our customers and and help people feel safe in their homes. What You'll Do Managing inbound and outbound call workflows in a timely manner Communicating with our customers via Phone … Email, Live Chat and Social Media Supporting our customers technical enquiries and offering solutions Identifying and assisting customer's needs and requirements Troubleshooting issues with our customers Ensuring excellent call quality and working to achieve 'first call resolution' (FCR) on all calls Proactively contacting customers to ensure their satisfaction What You'll Need Experience in technical support is More ❯

exceed daily, weekly, and monthly KPIs , including opportunity generation quotas Create compelling messaging for outreach via scripts, emails, and coordinated campaigns Understand and communicate the clients cybersecurity value proposition Support marketing and sales enablement activities, including chatbot support , campaign execution, and event staffing This is a unique opportunity to join a global leader in OT/IoT cybersecurity More ❯

Customer Technical Support Scientist Salary: £40,000 per year Full time Office based - Sand Hutton with travel Do you have experience of working within the Water, Environmental or scientific instrumentation industries? Do you have a background in customer and client support? Are you ready for a fresh challenge in a new and exciting role? If so then we … and commercialised cutting-edge technology, focused on monitoring of contaminated water and decontamination of wastewater, making recycling of water more efficient. We are now looking for an experienced technical support scientist professional to join us in this exciting journey of growth. The Role In this new role you will be responsible for providing expert advice to all of our … customers on the telephone, email and live chat. You will also support your colleagues by providing scientific advice as required. You will work to provide an excellent service at all times ensuring our customers have the best experience, troubleshooting and resolving issues related to software, hardware and equipment. You will be responsible for installing equipment and performing instrument demos More ❯