5 of 5 Client Onboarding Jobs in Brighton

touchpoints, using questioning and listening skills to understand customer objectives and map to 15below's capabilities Using travel industry expertise to build trust, inspire and guide customers Overseeing customer onboarding to ensure optimal time-to-value, in collaboration with the Product Training Manager and other teams Identifying, qualifying and mitigating for risks at the use-case, module and More ❯

reduce business risk. Role Overview As our first Customer Success hire, you will own the post-sale experience. Reporting directly to the CEO, you will design and implement onboarding, support early customers, and build the Customer Success function from scratch. You will serve as the trusted advisor for our initial clients, translate feedback into product improvements, and work … to refine our service model. Key Success Metrics You will be measured on: Metric Target Time to First Value 14 days from sign-up to first completed deliverables Onboarding Completion 90 % complete core onboarding within 30 days Customer Health Score Maintain average health score 80/100 Net Revenue Retention 110 % by month 6 Churn Rate … and make a direct impact on how companies manage compliance. To apply, please send your CV and a cover letter, written by you and not AI, outlining a customer onboarding program you designed to [...]. More ❯

After 3 months role will be Hybrid with 3 days in the office and 2 days at home Office of up to 12 staff Our client are a leading SaaS solutions business for dynamic delivery route planning and optimisation. They work with businesses of all sizes to streamline their operations, improve efficiency, and deliver exceptional service to their customers. … ll have direct access to our clients developers and product team - not just to resolve issues quickly, but also to share ideas and suggestions for improving their platform. The client actively encourage you to bring forward new ideas based on your own observations or customer feedback, helping to shape the future of the product. You'll also work closely … with their Sales and Implementations teams to ensure a smooth transition for customers from the pre-sale stage through to full onboarding, helping them get the very best start with our platform. Key Responsibilities : - Investigate and resolve customer issues raised via their ticketing system (Zoho Desk), ensuring clear communication throughout. - Manage support cases from start to finish, including More ❯

demonstrating scalable and repeatable success, and proactively suggesting campaign improvements. With a commercial hat on, on this role you will support, revitalise, build, and make amazing our approach to client relationship management. KEY RESPONSIBILITIES Ownership of a portfolio of new and existing clients, with responsibility for building strong client relationships and ensuring our clients achieve success with the … Sopro service. Plan, schedule and oversee key client communication points Understand our clients' needs and business objectives and ensure Sopro delivers against them. Onboard new clients (post-sales) deliver best practice client training and ensure strong levels of client satisfaction. Analyse Sopro data to draw conclusions, optimise our campaigns and make our clients even more successful. Understand … then shape our approach to better develop, diversify, and grow client accounts. Job requirements ABOUT YOU Experience of building trust and developing B2B client relationships Superb communication, interpersonal and teamworking skills with confidence to communicate at C-Level. Excellent influencing and relationship building skills. Highly organised Strong analytical ability to draw insights from data and identify opportunities. Creative More ❯

implementation, deployment of field engineers, client support, and cross-functional coordination . You will cover the following as part of your role: Project Management New and existing Customer onboarding and support Successful deployment of contracts, software and hardware implementation, setting milestones and ensuring timely completion. Configuration of EMSOL technology to ensure successful deployments. Developing our KPI monitoring More ❯