22 of 22 Client Onboarding Jobs in the City of London

market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the client onboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯

market leader globally. Learn more about why we do what we do here The role: Onboarding Manager The Onboarding Manager is responsible for overseeing the client onboarding process with a focus on Anti-Money Laundering (AML), Know Your Customer (KYC), and client due diligence. They ensure that all new clients meet regulatory … requirements and internal compliance standards while providing a seamless onboarding experience. The Onboarding Manager collaborates with internal teams and external partners to manage client checks, resolve compliance issues, and continuously optimise onboarding processes to enhance efficiency and reduce risk. What you’ll do: Reporting to the Head of Operations your responsibilities would include … Working with our administrator to onboard clients within the AML framework. Helping design and improve the onboarding journey. Corresponding with potential clients in onboarding. Liaising with technology providers to help improve automation. Understanding the documentation required for different entity types and ensuring compliance. Build out the appropriate team as required during a period of high growth. Liaise with More ❯

service delivery functions. This is a hands-on leadership role focused on operational excellence. You’ll be responsible for ensuring customers receive timely, high-quality support, while also overseeing client onboarding, service continuity, and process optimisation. Role and Responsibilities Own the full customer operations function from initial client onboarding to ongoing service delivery Manage … or service changes Skills and Experience Proven experience leading customer operations or service delivery teams, ideally in a SaaS or tech-driven environment Strong track record in managing customer onboarding, support, and day-to-day service operations Skilled in process improvement, team management, and operational performance analysis Excellent communication and stakeholder engagement skills Experience with tools like Zendesk More ❯

of our growth strategy in London. This is a high-profile, strategic role where you’ll identify new opportunities, build trusted relationships, and deliver bespoke solutions to an evolving client base. Key Responsibilities: Lead and execute a regional business development strategy focused on expanding FirstPort’s presence in the London market. Identify and secure new business opportunities with RMCs … RTMs, developers, and other stakeholders. Confidently pitch and present tailored property management solutions that meet diverse client needs. Conduct market research to anticipate trends, competitor activity, and emerging customer expectations. Build and nurture long-term client relationships that support retention and future growth. Attend industry networking events and represent FirstPort at key forums and meetings. Work closely with … the Head of Business Development and Regional Director to ensure alignment with wider company goals. Collaborate with internal teams to ensure seamless client onboarding and exceptional service delivery. Generate leads by leveraging an established network of property professionals. Maintain a strong sales pipeline and contribute to strategic growth initiatives across London. Required Skills & Qualifications: Minimum 5+ years More ❯

models, onboarding new clients, and ensuring seamless deployment at scale Measuring success through key metrics like adoption, usage, ROI, and renewal rates to validate product value Streamlining client deployment processes to enable repeatable productisation and faster delivery Creating a structured framework for roadmaps, documentation, and component libraries to tighten product <> engineering handoffs YOUR SKILLS AND EXPERIENCE: Significant … using first-party and third-party data Experience developing model-based products such as clustering, segmentation, or next-best-action solutions Skilled at defining product features, licensing strategies, and client onboarding processes Strong commercial mindset with the ability to measure ROI, track adoption, and improve renewal rates Comfortable working in cross-functional teams, partnering with engineers, data More ❯

models, onboarding new clients, and ensuring seamless deployment at scale Measuring success through key metrics like adoption, usage, ROI, and renewal rates to validate product value Streamlining client deployment processes to enable repeatable productisation and faster delivery Creating a structured framework for roadmaps, documentation, and component libraries to tighten product <> engineering handoffs YOUR SKILLS AND EXPERIENCE: Significant … using first-party and third-party data Experience developing model-based products such as clustering, segmentation, or next-best-action solutions Skilled at defining product features, licensing strategies, and client onboarding processes Strong commercial mindset with the ability to measure ROI, track adoption, and improve renewal rates Comfortable working in cross-functional teams, partnering with engineers, data More ❯

models, onboarding new clients, and ensuring seamless deployment at scale Measuring success through key metrics like adoption, usage, ROI, and renewal rates to validate product value Streamlining client deployment processes to enable repeatable productisation and faster delivery Creating a structured framework for roadmaps, documentation, and component libraries to tighten product <> engineering handoffs YOUR SKILLS AND EXPERIENCE: Significant … using first-party and third-party data Experience developing model-based products such as clustering, segmentation, or next-best-action solutions Skilled at defining product features, licensing strategies, and client onboarding processes Strong commercial mindset with the ability to measure ROI, track adoption, and improve renewal rates Comfortable working in cross-functional teams, partnering with engineers, data More ❯

models, onboarding new clients, and ensuring seamless deployment at scale Measuring success through key metrics like adoption, usage, ROI, and renewal rates to validate product value Streamlining client deployment processes to enable repeatable productisation and faster delivery Creating a structured framework for roadmaps, documentation, and component libraries to tighten product <> engineering handoffs YOUR SKILLS AND EXPERIENCE: Significant … using first-party and third-party data Experience developing model-based products such as clustering, segmentation, or next-best-action solutions Skilled at defining product features, licensing strategies, and client onboarding processes Strong commercial mindset with the ability to measure ROI, track adoption, and improve renewal rates Comfortable working in cross-functional teams, partnering with engineers, data More ❯

prevention journey. You’ll also collaborate with colleagues across the US, EU, the UK, and other regions and with Group HQ teams. WHAT YOU’LL BE DOING Conduct onboarding risk reviews on customers, and transactions in line with company’s policies and risk appetite. Monitor customer transactions in real-time to detect and prevent suspicious or fraudulent activities. More ❯

prevention journey. You’ll also collaborate with colleagues across the US, EU, the UK, and other regions and with Group HQ teams. WHAT YOU’LL BE DOING Conduct onboarding risk reviews on customers, and transactions in line with company’s policies and risk appetite. Monitor customer transactions in real-time to detect and prevent suspicious or fraudulent activities. More ❯

and ensure financial crime controls keep pace with rapid business expansion. What you’ll be doing Leading the bank’s approach to AML, KYC, and enhanced due diligence across client onboarding and lifecycle management. Acting as a trusted subject matter expert in correspondent banking/BaaS , ensuring risks unique to this model are properly managed. Representing the … target operating model and ensuring effective controls are embedded day-to-day. Managing a small but highly capable team, creating a culture of accountability, collaboration, and continuous improvement. Supporting client-facing discussions with global regulated institutions, demonstrating both technical expertise and commercial pragmatism. Working closely with product and technology teams to explore how tools and innovation can strengthen the More ❯

with internal departments and external partners Act as a consultative partner to project teams, contributing technical insights Facilitate forums and discussions to share learnings and drive accountability Support customer onboarding and integration processes Strategic Contribution Help shape and execute EDI strategies, policies, and action plans Identify opportunities for system and process improvements Contribute to evolving support models with More ❯

with internal departments and external partners Act as a consultative partner to project teams, contributing technical insights Facilitate forums and discussions to share learnings and drive accountability Support customer onboarding and integration processes Strategic Contribution Help shape and execute EDI strategies, policies, and action plans Identify opportunities for system and process improvements Contribute to evolving support models with More ❯

and major investment in UX, it’s an exciting opportunity for a midweight designer to grow quickly. The Role As a Midweight Product Designer, you’ll work across customer onboarding, lifecycle journeys, and eCommerce touchpoints. You’ll gain exposure to complex fintech solutions while contributing to the redesign of a legacy trading platform and the launch of new More ❯

and major investment in UX, it’s an exciting opportunity for a midweight designer to grow quickly. The Role As a Midweight Product Designer, you’ll work across customer onboarding, lifecycle journeys, and eCommerce touchpoints. You’ll gain exposure to complex fintech solutions while contributing to the redesign of a legacy trading platform and the launch of new More ❯

Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match future ambitions and client expectations Build, mentor, and retain high-performing, adaptable teams across regions Own End-to-End Project Execution Accountable for delivering all client work on time, on budget, and … workflows to streamline operations Coordinate closely with studio leads and managers to track resourcing, capacity, and blockers Reinforce DI (Delivery Intelligence) compliance across PMs and teams Partner Closely with Client and Account Teams Support scoping, resourcing, and pricing during pitches and onboarding Work with client leads to ensure operational expectations and deliverables are aligned Represent delivery … in strategic client discussions and post-project evaluations Drive Operational Efficiency and Performance Audit current workflows and identify inefficiencies across the production lifecycle Improve team utilisation and resource planning across departments Support automation and the adoption of tools that reduce manual effort Oversee delivery reporting across markets, providing visibility to leadership Champion Culture, Collaboration, and Accountability Foster a culture More ❯

Restructure the delivery organisation across PMs and cross-functional leads Define clear roles, responsibilities, and reporting lines to drive accountability Integrate PM delivery skillsets to match future ambitions and client expectations Build, mentor, and retain high-performing, adaptable teams across regions Own End-to-End Project Execution Accountable for delivering all client work on time, on budget, and … workflows to streamline operations Coordinate closely with studio leads and managers to track resourcing, capacity, and blockers Reinforce DI (Delivery Intelligence) compliance across PMs and teams Partner Closely with Client and Account Teams Support scoping, resourcing, and pricing during pitches and onboarding Work with client leads to ensure operational expectations and deliverables are aligned Represent delivery … in strategic client discussions and post-project evaluations Drive Operational Efficiency and Performance Audit current workflows and identify inefficiencies across the production lifecycle Improve team utilisation and resource planning across departments Support automation and the adoption of tools that reduce manual effort Oversee delivery reporting across markets, providing visibility to leadership Champion Culture, Collaboration, and Accountability Foster a culture More ❯

fast growing technology company. The successful candidate will be working in a dynamic environment, with a customer-focussed approach informing everything you do. This role is primarily focussed on client management, client on-boarding and technical/configuration support. Your responsibilities will include: Support the entire on-boarding process with both the internal delivery team as well as … the client. Manage smaller scale and assist on medium/large projects. Plan and track multiple projects working in a busy environment. Build reports and assist our Client Marketing team with customer comms. Work towards contractual agreements and deadlines. Gather, organise and create app assets. Test and evaluate applications prior to handover. Conduct client training on the products. … Provide post-deployment support and maintain client relationships. Keep appropriate records to maintain project references. Help identify new processes and ways of working that will streamline business practice. Assist in internal and external reporting on customer activity and trends. Communicate with all teams and the client to agree timelines and project deliverables Required Skills & Qualifications Degree level qualification More ❯

fast growing technology company. The successful candidate will be working in a dynamic environment, with a customer-focussed approach informing everything you do. This role is primarily focussed on client management, client on-boarding and technical/configuration support. Your responsibilities will include: Support the entire on-boarding process with both the internal delivery team as well as … the client. Manage smaller scale and assist on medium/large projects. Plan and track multiple projects working in a busy environment. Build reports and assist our Client Marketing team with customer comms. Work towards contractual agreements and deadlines. Gather, organise and create app assets. Test and evaluate applications prior to handover. Conduct client training on the products. … Provide post-deployment support and maintain client relationships. Keep appropriate records to maintain project references. Help identify new processes and ways of working that will streamline business practice. Assist in internal and external reporting on customer activity and trends. Communicate with all teams and the client to agree timelines and project deliverables Required Skills & Qualifications Degree level qualification More ❯

London (4 days onsite) Salary: up to £60k Our client is a fast-growing, enterprise-ready workforce management platform purpose-built for the services industry. They’re passionate about building a team of service-first, solution-driven professionals who thrive in a fast-paced, collaborative environment. They're looking for a Project Manager to join their dynamic Implementations team … to finish. You’ll play a key role in guiding clients through smooth implementations, ensuring they get the very best from the solutions. The Role Key Responsibilities Lead customer onboarding and software implementation projects from start to finish. Collaborate with clients to gather requirements and translate them into clear specifications. Configure the platform to meet client needs … mix of best practices and creative thinking. Act as an advocate for clients within cross-functional teams, ensuring customer needs are prioritised. About You 5+ years’ experience in a client-facing project management role within a SaaS or consulting environment. Strong background in enterprise-level software implementations. Experience with either HRIS, Workforce Management, or Payroll systems Excellent communication and More ❯

London (4 days onsite) Salary: up to £60k Our client is a fast-growing, enterprise-ready workforce management platform purpose-built for the services industry. They’re passionate about building a team of service-first, solution-driven professionals who thrive in a fast-paced, collaborative environment. They're looking for a Project Manager to join their dynamic Implementations team … to finish. You’ll play a key role in guiding clients through smooth implementations, ensuring they get the very best from the solutions. The Role Key Responsibilities Lead customer onboarding and software implementation projects from start to finish. Collaborate with clients to gather requirements and translate them into clear specifications. Configure the platform to meet client needs … mix of best practices and creative thinking. Act as an advocate for clients within cross-functional teams, ensuring customer needs are prioritised. About You 5+ years’ experience in a client-facing project management role within a SaaS or consulting environment. Strong background in enterprise-level software implementations. Experience with either HRIS, Workforce Management, or Payroll systems Excellent communication and More ❯

Package: £27,500-30,000 basic salary + uncapped commission (Year 1 earnings: £40K-50K) Founded in 2019, this recruitment agency has grown from a 3-person start-up into a 100+ strong, market-leading tech recruitment company with offices More ❯