IT Customer Service Manager (Europe, MEA)
- Location
- Glasgow, Scotland, United Kingdom
high-quality IT support across the region. You will oversee ticket management, service performance, stakeholder and vendor relationships, and continuous service improvement initiatives. Working closely with IT leadership, you will drive operational excellence, develop team capability, and ensure a consistent, customer-focused service that supports the firm's strategic … performance management skills. Ability to motivate, inspire and develop team members through clear objectives and ongoing support. Experience creating and maintaining a positive, collaborative and customer-focused team culture. Service Delivery & Operational Management Experience managing service desk operations, ticket handling processes and escalation procedures. Ability to monitor, analyse ...