Service Desk Manager
- Location
- Leeds, England, United Kingdom
responsible for meeting agreed KPIs and SLAs, driving positive customer outcomes, and maintaining high standards across customer communications, ticket notes and time entries. Working closely with other service leaders, you will help create joined-up, collaborative and consistent service delivery across all service teams. This is an opportunity … support effective change control and problem management. Represent the service desk in internal meetings, acting as a key point of contact and building strong working relationships with senior management and colleagues across the business. Develop team capability through training, coaching and wider business awareness, while keeping colleagues informed about ...