2 of 2 Conflict Resolution Jobs in Northern Ireland

Retention & Growth: Proactively monitor customer health and engagement, identifying risks and opportunities for expansion. Collaborate with sales and marketing teams to identify upsell or cross-sell opportunities. Support & Issue Resolution: Act as the customer's advocate within the organization to resolve issues promptly. Coordinate with technical and product teams to address customer feedback and improve user experience. Performance Metrics … customer success, account management, or a related field. Experience in the SaaS, e-commerce, or finance industry is a plus. Strong interpersonal and communication skills. Excellent problem-solving and conflict-resolution abilities. Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success tools (e.g., Gainsight, Totango). Ability to analyze data to make informed decisions. A customer-first More ❯

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions More ❯