9 of 9 ConnectWise Jobs in the South East

and Windows machines Good working knowledge of Google Workspace and Microsoft 365, including SharePoint Experience with device deployment and configuration using Intune Familiarity with ticketing platforms such as Autotask, ConnectWise, or ServiceNow Solid understanding of cybersecurity tools and practices including endpoint protection, antivirus, VPNs, and MDMs Clear and confident communicator, able to support non-technical users effectively Desirable Skills Administration More ❯

Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. Financial services industry and MSP experience preferred. More ❯

but on occasions also onsite at client offices. Effectively communicate with both clients and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical issues and take ownership of escalating issues to the appropriate SME team. Must be amenable to occasional More ❯

but on occasions also onsite at client offices. Effectively communicate with both clients and peers ensuring timely responses. Record all work activities in a timesheet in our ticketing system (ConnectWise). Must be able to multi-task client issues when applicable. Document technical issues and take ownership of escalating issues to the appropriate SME team. Must be amenable to occasional More ❯

driving licence is desirable for occasional on-site support What would be desirable? * Exposure to Microsoft Intune, Autopilot or Azure AD* Experience with remote monitoring and management tools (e.g., ConnectWise, Datto RMM)* Relevant IT certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL Foundation To Apply... Please apply through this advert or email your CV directly to . By More ❯

on training with senior IT engineers and team leads. Mentoring and career support to grow your technical skills and confidence. Real-world experience with ITIL frameworks, ticketing systems like ConnectWise, and managed service environments. Development in Microsoft technologies, cloud platforms, and customer service best practice. What You’ll Need: A genuine interest in IT and solving technical issues. Some hands More ❯

practices. Adept at balancing strategic initiatives with operational day-to-day management. Preferred Experience & Skills ITIL v4, PMP, or Prince2 Certification Familiarity with PSA/RMM tools such as ConnectWise, Autotask, etc. Experience across Microsoft tech stack (Azure, M365, Intune) Strong documentation, reporting, and communication skills Comfortable engaging at C-level internally and externally If you are interested in the More ❯

service delivery best practices Excellent communication and organisational skills Ability to think creatively and manage client relationships Be London based to attend client sites Bonus points for: Knowledge of ConnectWise PSA, NinjaRMM, and Barracuda Experience ordering hardware, managing staff changes & licensing Drive for continuous personal and professional development You'll thrive here if you're a team player who's More ❯

and resolving 1st line support tickets Troubleshooting faults - eg from basic issues to mapping network drives Getting involved in Cloud + Data Centre & Networking issues and tickets. Working with ConnectWise (or ideally, have used it before) Utilise soft skills to manage customer escalations effectively and efficiently Proactively communicating with customers to ensure updates are clear and consistent Suggesting ideas to … help streamline the desk and improve SLAs What you'll need: Experience on a busy IT service desk (MSP experience ideal) Previous use of ConnectWise (ideal) or ServiceNow Strong troubleshooting mindset Hunger to learn, improve and grow Based within commuting distance to Maidenhead We're looking for a first line service desk analyst that wants to progress and build their More ❯