17 of 17 ConnectWise Jobs in the UK

DHCP, VLANs, VPNs Firewall troubleshooting and traffic analysis Security MFA, Conditional Access, Endpoint Protection Basic security incident containment Tools RMM and PSA tools (Autotask, ConnectWise, or similar) Monitoring and alerting systems Essential Soft Skills We are looking for professionals able to: Remain calm under pressure Take ownership and leadership Communicate ...

levels. What we’re looking for Minimum 3 years’ experience within an MSP environment Strong experience supporting Microsoft 365, Azure, and Intune Experience using ConnectWise or similar PSA platforms Knowledge of RMM tools for remote monitoring and support Solid networking knowledge including TCP/IP, VLANs, VPNs, and firewalls Experience ...

Equallogic), and Cyber Security (e.g., IPS, IDS). Impeccable verbal/written communication. Exhibit a high-level of professionalism and sound judgment. Experience with ConnectWise or similar ticketing system preferred. ...

experience with Aruba, Ubiquiti, or DrayTek is a plus). Tooling: Familiarity with PSA/RMM tools like HaloPSA and Datto (or equivalents like ConnectWise or NinjaOne). Communication: Calm, clear, and professional written communication skills. ...

Intune, and Windows 11 environments Configuring Autopilot and MDM profiles Managing permissions, password resets, and access requests Updating tickets and documentation accurately within ConnectWise Communicating with end users via phone, email, and ticketing systems Working closely with the wider service desk team to manage ticket allocation and workflow Identifying opportunities ...

from pure support and into a role that balances technical design with leadership. You will benefit from: Professional Growth: Direct access to Infinigate and ConnectWise SOC training programs to keep your cybersecurity skills at the cutting edge. Leadership Path: Oversee and mentor a Cyber Security Analyst and Project Engineer, shaping ...

from pure support and into a role that balances technical design with leadership. You will benefit from: Professional Growth: Direct access to Infinigate and ConnectWise SOC training programmes to keep your cybersecurity skills at the cutting edge. Leadership Path: Oversee and mentor a cybersecurity analyst and project engineer, shaping ...

from pure support and into a role that balances technical design with leadership. You will benefit from: Professional Growth: Direct access to Infinigate and ConnectWise SOC training programs to keep your cybersecurity skills at the cutting edge. Leadership Path: Oversee and mentor a Cyber Security Analyst and Project Engineer, shaping ...

infrastructure or telephony/UC deployment projects Excellent communication skills and strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch ...

infrastructure or telephony/UC deployment projects Excellent communication skills and strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch ...

Professional and smart image Able to work under pressure and manage time effectively Desirable experience Experience using Halo PSA or similar PSA platforms (Autotask, ConnectWise, etc.) Experience in an MSP, technology, or service-led business Personal attributes Strong ownership and accountability Commercially aware and operationally focused Confident in driving change ...

password resets in line with policy Use documentation and security procedures to carry out tasks accurately and compliantly Log, triage, and escalate tickets via ConnectWise to meet SLAs Provide first-line technical support, including answering calls, emails, and remote support for internal and external users Maintain audit trails and support ...

growing management team - Remaining hands-off tickets unless supporting during peak periods Technology Environment: - Microsoft 365 - SharePoint/OneDrive/Intune/MFA - ConnectWise suite - Unifi Networking - Draytek Routing - Dell hardware environments - Third-party supplier management Why this opportunity? Clear progression into senior operational leadership Hybrid working with flexibility Growing ...

resolve customer issues efficiently and accurately. Ensure customers and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised ...

human ownership of the queue (what to work on, when, and in what order) sits with you. That means scheduling your own workload in ConnectWise, resolving tickets (approximately 20 per day, mostly at L2 level), and keeping clients informed throughout. When a user can't print, when a mailbox … services (Archiving, Email Gateway Defense, Cloud to Cloud backups). Working knowledge across Apple, Google, and Linux environments. You'll also need experience with ConnectWise (or comparable PSA), RMM tooling (e.g. NinjaRMM, ScreenConnect), and documentation platforms. Beyond the technical, we need someone who communicates clearly and promptly, in writing ...

virtualisation technologies and virtual machines (VMware/Hyper-V) Knowledge of storage, backup, and disaster recovery solutions PowerShell scripting and automation experience Experience using ConnectWise, PSA, or RMM tools within an MSP Excellent troubleshooting skills and ability to work directly with clients Full UK driving licence What would be desirable … vacancy only. KEY SKILLS - MSP, 3rd Line, Infrastructure Engineer, Azure, Microsoft 365, Azure AD, Entra ID, AVD, Azure Virtual Desktop, Windows Server, Active Directory, ConnectWise, UniFi, Ubiquiti, Networking, TCP/IP, DNS, DHCP, VLANs, PowerShell, VMware, Hyper-V, Infrastructure, Cloud, Virtualisation. ...

using Microsoft Intune and Autopilot Maintaining accurate device asset records and documentation throughout the full hardware lifecycle Logging, triaging, and managing support tickets through ConnectWise, ensuring clear escalation notes where required Supporting hardware lifecycle management including refreshes, repairs, and decommissioning Assisting with stock management and contributing to process improvements … technology , managed services , or IT support environment Familiarity with Microsoft Intune, Autopilot, or equivalent device management tools Experience using a ticketing system such as ConnectWise or similar A solid understanding of operating systems, application installation, and basic security tooling including Defender Good communication skills and a reliable, methodical approach ...