8 of 8 Continuous Improvement Jobs in Gwent

executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also … implementation of sustainable solutions to prevent recurrence. Vendor & Partner Performance Management Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery. Continuous Improvement & Service Optimization Identify trends, risks, and improvement opportunities ...

stakeholders. Represent the team at programme-level forums, escalating risks and issues as needed. Remove blockers and proactively manage delivery risks and incidents. Drive continuous improvement in agile maturity and team performance. Manage cross-team dependencies to ensure aligned and predictable delivery. Essential Skills & Experience Proven ability ...

minimising service outages. Vendor Performance Management: Collaborate in regular service reviews with partners to assess SLA compliance, evaluate RCA outcomes, and identify opportunities for continuous improvement. Incident & Problem Resolution: Drive post-incident reviews, ensuring vendors deliver high-quality RCAs, identify root causes, and implement effective preventive actions. Problem Management … delivery strategies. Reporting & Recommendations: Provide IT leadership with comprehensive reports and actionable insights on vendor performance, incident prevention, problem resolution, and overall service quality. Continuous Improvement: Collaborate with the wider IT team to identify opportunities for process enhancements and lead initiatives to continuously improve incident and problem ...

service delivery, with a strong focus on incident and problem management Hands-on knowledge of ITIL practices, especially around RCA and service improvement Familiarity with service management tools such as ServiceNow Proven experience working with external partners or vendors in a high-pressure environment Excellent communication skills, with … diverse audiences A naturally analytical approach, able to lead investigations and deliver preventative solutions Strong leadership and mentoring capabilities, with a proactive attitude to continuous improvement Benefits: 25 days annual leave plus bank holidays Retirement Savings Plan (pension) with Aviva: 5% employee contribution, doubling your contribution ...

environmental, and quality performance, including RAMS, lifting operations, and temporary works Provide strong visual leadership on site, promoting a culture of safety, collaboration, and continuous improvement Maintain accurate project reporting and updates for clients and stakeholders Build and maintain strong relationships with clients, supply chain, and internal ...

enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will span administration, workflow development, integrations, upgrades, and environment management. You'll also support incident resolution, service requests, reporting, and compliance activities. ...

performance automated cells and lines. This is a hands-on, highly visible role supporting production, maintenance, and engineering teams to drive uptime, safety, and continuous improvement on site. Controls Systems Engineer £45,000 - £55,000 + c5% Bonus + 15% Pension + 33 Days Holidays + Benefits ...

Sole British citizen*** This role sits within a 24/7 operational support function, focused on high-quality technical service delivery, infrastructure support, and continuous improvement. You'll work closely with internal teams and external stakeholders to maintain service performance and availability. Role Responsibilities Deliver technical support and service … participate in incident bridge calls as a central technical contact Ensure delivery against SLAs and KPIs Produce clear technical documentation and reporting Support continuous service improvement initiatives Escalate complex issues to L3 teams when required Maintain effective stakeholder communication and engagement Essential skills and experience Experience with ...