IT Operations Manager – Global Infrastructure (Network, Cloud/Server/IAM & DBA)
- Location
- Greater London, England, United Kingdom
role leads through strong service management, technical aptitude and vendor governance, coordinating multiple third‐party partners to meet agreed SLA/XLA commitments, drive continuous improvement and manage operational risk and managing delivery via 3rd‐party service partners. What will be your key deliverables? Operational Service Delivery … partners as primary delivery teams in an outsourced/managed service model. Strong governance capability across SLA/KPI management, operational reviews, escalations, continual improvement and commercial awareness. Evidence of managing multiple, conflicting operational issues concurrently and maintaining control under pressure. Ability to prioritise using business impact, risk ...