IT Incident and Problem Manager
- Hiring Organisation
- Robert Half
- Location
- Newport, Gwent, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 - £62,500 per annum
executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives. You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also … implementation of sustainable solutions to prevent recurrence. Vendor & Partner Performance Management Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery. Continuous Improvement & Service Optimization Identify trends, risks, and improvement opportunities ...