Service Delivery Manager
- Hiring Organisation
- Yolk Recruitment Ltd
- Location
- Cardiff, South Glamorgan, Wales, United Kingdom
- Employment Type
- Full-Time
- Salary
- £60,000 per annum
experienced Service Delivery Manager to join their Customer Success function. You'll take ownership of key customer accounts - ensuring service excellence, driving continuous improvement, and acting as the customer's champion internally. This is a senior, customer-facing role where relationship strength, ITIL expertise and commercial awareness … Experience managing SLAs and customer contracts Demonstrable executive stakeholder engagement Major incident leadership experience Strong data-driven mindset and reporting capability Supplier management experience Continuous improvement mindset Confident communicator able to influence at all levels Why Apply? High-impact, customer-facing leadership role Opportunity to shape service ...